Role Purpose

The Manager – Total Rewards is responsible for the execution, implementation, and continuous improvement of compensation and benefits programs across MAF Retail.

Operating within a centralized Total Rewards COE framework, the role ensures that reward practices are consistently applied, compliant with governance requirements, and operationally efficient, while supporting business units and country People & Organization (P&O) teams in day-to-day reward activities.

The role also plays a key part in maintaining data accuracy, supporting annual reward cycles, and ensuring adherence to approved policies and Delegation of Authority (DOA).

Role Details – Key Responsibilities And Accountabilities

Compensation & Benefits Implementation
Execute compensation frameworks, policies, and programs in line with approved structures and guidelines
Support the rollout of annual reward cycles frameworks, including:

Merit increases
Bonus calculations and payouts

Ensure accurate and timely processing of compensation changes across markets
Maintain standardization in application of salary structures, allowances, and benefits
Governance, Compliance & Control
Ensure all compensation transactions are processed in line with approved policies and DOA requirements
Act as a control checkpoint for data accuracy and policy compliance before implementation
Maintain proper documentation, audit trails, and reporting standards
Support closure of internal and external audit findings related to compensation
Job Evaluation & Grading
Conduct job evaluations using approved methodologies (e.g., Hay)
Validate job evaluations for consistency with grading frameworks
Support documentation and communication of job evaluation outcomes
Escalate complex or senior roles for further validation
Market Benchmarking & Analysis
Coordinate participation in salary surveys and external benchmarking exercises
Compile and analyze market data to support competitiveness assessments
Support internal equity reviews and provide data-driven insights
Maintain database of market benchmarks and compensation trends
Reward Business Support
Act as an operational point of contact for P&O teams on reward-related queries
Provide guidance on policy application, salary positioning, and compensation processes
Support preparation of compensation proposals and business cases
Ensure consistency in reward application across markets
Financial Tracking & Reporting
Support tracking of compensation budgets
Prepare reports on compensation trends, variances, and key metrics
Assist in identifying cost optimization opportunities
Ensure alignment of compensation data with finance and payroll records
Systems & Data Management
Maintain compensation data in HR systems (SAP / SuccessFactors or equivalent)
Ensure accuracy, completeness, and integrity of reward-related data
Support system enhancements and testing related to compensation processes
Generate reports and dashboards for internal stakeholders
Capability Building & Team Support
Provide guidance and on-the-job support to junior team members
Contribute to knowledge sharing across P&O teams
Support training sessions on reward policies and processes
Promote awareness of governance and compliance requirements

Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role.

Definition of Success

Accuracy and efficiency of the job evaluation process
Accuracy and timeliness of compensation transactions
Adherence to annual reward cycle timelines
Data integrity and system accuracy (minimal errors)
Compliance with policies and DOA requirements
Timely closure of audit findings
Quality and responsiveness of support to P&O teams
Reporting accuracy and dashboard effectiveness

Other Context (if Applicable)

Execute and validate compensation transactions within approved frameworks
Provide recommendations on compensation decisions for review and approval
Escalate exceptions, deviations, and complex cases in line with DOA

Functional/Technical Competencies

Compensation and benefits administration
Job evaluation methodologies (Hay or equivalent)
Market benchmarking and survey analysis
HR systems (SAP / SuccessFactors or equivalent)
Data analysis and reporting
Understanding of labor laws and compliance frameworks (GCC preferred)

Minimum Qualifications/education

Qualification, Experience & Skills:

Bachelor's degree in Human Resources, Finance, Business Administration, or related field
Professional certifications in compensation or job evaluation preferred
Knowledge of Power BI or Other Compensation Analytical tools would be an added advantage

Minimum Experience

Minimum 4–6 years of experience in compensation and benefits or Total Rewards
Experience of change programs with a blend of consulting & In house
Experience in a multi-country or matrix organization preferred
Exposure to HR systems and compensation processes

Skills

Strong attention to detail and accuracy
Analytical mindset with good data interpretation skills
Good stakeholder management and communication skills
Strong organizational and time management abilities
Ability to handle sensitive data with confidentiality
Process-oriented and governance-focused

Manager - Total Rewards