Manager - Total Rewards

Role Purpose

The Manager – Total Rewards is responsible for the execution, implementation, and continuous improvement of compensation and benefits programs across MAF Retail.

Operating within a centralized Total Rewards COE framework, the role ensures that reward practices are consistently applied, compliant with governance requirements, and operationally efficient, while supporting business units and country People & Organization (P&O) teams in day-to-day reward activities.

The role also plays a key part in maintaining data accuracy, supporting annual reward cycles, and ensuring adherence to approved policies and Delegation of Authority (DOA).

Role Details – Key Responsibilities And Accountabilities

• Compensation & Benefits Implementation
• Execute compensation frameworks, policies, and programs in line with approved structures and guidelines
• Support the rollout of annual reward cycles frameworks, including:
• Merit increases
• Bonus calculations and payouts
• Ensure accurate and timely processing of compensation changes across markets
• Maintain standardization in application of salary structures, allowances, and benefits
• Governance, Compliance & Control
• Ensure all compensation transactions are processed in line with approved policies and DOA requirements
• Act as a control checkpoint for data accuracy and policy compliance before implementation
• Maintain proper documentation, audit trails, and reporting standards
• Support closure of internal and external audit findings related to compensation
• Job Evaluation & Grading
• Conduct job evaluations using approved methodologies (e.g., Hay)
• Validate job evaluations for consistency with grading frameworks
• Support documentation and communication of job evaluation outcomes
• Escalate complex or senior roles for further validation
• Market Benchmarking & Analysis
• Coordinate participation in salary surveys and external benchmarking exercises
• Compile and analyze market data to support competitiveness assessments
• Support internal equity reviews and provide data-driven insights
• Maintain database of market benchmarks and compensation trends
• Reward Business Support
• Act as an operational point of contact for P&O teams on reward-related queries
• Provide guidance on policy application, salary positioning, and compensation processes
• Support preparation of compensation proposals and business cases
• Ensure consistency in reward application across markets
• Financial Tracking & Reporting
• Support tracking of compensation budgets
• Prepare reports on compensation trends, variances, and key metrics
• Assist in identifying cost optimization opportunities
• Ensure alignment of compensation data with finance and payroll records
• Systems & Data Management
• Maintain compensation data in HR systems (SAP / SuccessFactors or equivalent)
• Ensure accuracy, completeness, and integrity of reward-related data
• Support system enhancements and testing related to compensation processes
• Generate reports and dashboards for internal stakeholders
• Capability Building & Team Support
• Provide guidance and on-the-job support to junior team members
• Contribute to knowledge sharing across P&O teams
• Support training sessions on reward policies and processes
• Promote awareness of governance and compliance requirements
  

Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role.

Definition of Success

• Accuracy and efficiency of the job evaluation process
• Accuracy and timeliness of compensation transactions
• Adherence to annual reward cycle timelines
• Data integrity and system accuracy (minimal errors)
• Compliance with policies and DOA requirements
• Timely closure of audit findings
• Quality and responsiveness of support to P&O teams
• Reporting accuracy and dashboard effectiveness
  
  

Other Context (if Applicable)

• Execute and validate compensation transactions within approved frameworks
• Provide recommendations on compensation decisions for review and approval
• Escalate exceptions, deviations, and complex cases in line with DOA
  
  

Functional/Technical Competencies

• Compensation and benefits administration
• Job evaluation methodologies (Hay or equivalent)
• Market benchmarking and survey analysis
• HR systems (SAP / SuccessFactors or equivalent)
• Data analysis and reporting
• Understanding of labor laws and compliance frameworks (GCC preferred)
  
  

Minimum Qualifications/education

Qualification, Experience & Skills:

• Bachelor's degree in Human Resources, Finance, Business Administration, or related field
• Professional certifications in compensation or job evaluation preferred
• Knowledge of Power BI or Other Compensation Analytical tools would be an added advantage
  
  

Minimum Experience

• Minimum 4–6 years of experience in compensation and benefits or Total Rewards
• Experience of change programs with a blend of consulting & In house
• Experience in a multi-country or matrix organization preferred
• Exposure to HR systems and compensation processes
  
  

Skills

• Strong attention to detail and accuracy
• Analytical mindset with good data interpretation skills
• Good stakeholder management and communication skills
• Strong organizational and time management abilities
• Ability to handle sensitive data with confidentiality
• Process-oriented and governance-focused