- Communicate professionally and assist customers who are going through financial difficulties.
- Maintain a positive customer experience, by having empathy and the right negotiation techniques.
- Provide the best suited financial solutions, to help the customer back to financial wellbeing.
- Collaborate with a high performing, motivated team to meet and exceed targets.
- Report adverse trends and patterns observed during collections activities to mitigate the credit risk.
- Continuously improve the way of work by identifying process improvements and cost saving opportunities.
What's in it for you.
- Comprehensive training to help you succeed, grow, and make a real impact.
- Performance related reward and recognition.
- A supportive team culture that values diversity and promotes inclusiveness.
- Flexible work arrangements and work life balance (this will vary by market).
- A career with purpose, working for a Bank proud to be recognised as a great place to work.
Skills and Experience
• Proactive attitude with excellent communication (written and spoken), interpersonal and problem-solving skills.
• Experienced in providing outstanding customer service, and skilled in active listening to establish and address, customer concerns with respect, professionalism, and empathy.
• Passion for achieving goals and solving challenges.
• Ability to work in dynamic environments and diverse cultures.
• Maintain professional appearance, is organised and presents a positive image.
• Proficient using Microsoft Office.
• Language Proficiency – (Country specific) - Written and spoken – English, and local language.
