Manager Service Planner

Job description

• Demonstrate an advanced ability to problem solve, maintain professionalism and
• call control with all customer/ASP concerns or issues. CAT Executive must also reflect the ability to properly notate
• a customers/ASP account when any contact is made. CAT Executive are also required to communicate with other
• departments on behalf of customers/ASP to resolve customer issues, effectively communicate appropriate charges,
• company policies, and/or procedures as determined at the time of the call.
• Ability to communicate orally and in writing in a clear, professional and straightforward manner
• Ability to multi task as well as handle multiple customer/ASP issues at a time
• Ability to provide good time management
• Ability to diffuse escalated customer situations through high level problem solving
• Ability to communicate with all levels of management and company personnel
• Ability to use and understand all of the company software necessary for us to provide
• World Class Customer Service
• Ability to work independently and follow directions related to your job with little follow-up by your supervisor
• Ability to ensure customers is receiving call backs and follows up as communicated by the customer service representative
• Express a positive, professional, and upbeat attitude when speaking with customers/carriers
• Providing the highest levels of customer service as it pertains to any consumer matters
• Maintain the highest level of professionalism at all times
• Adhere to all other company policies and procedures relating to customer accounts
• Receive inbound calls from customers calling for the following:
• Pick up time/day confirmation
• Delivery time/day confirmation
• Escalating any issues or concerns to the appropriate department or manager