Manager, Salesforce Commerce Cloud Engineering

About ETS

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL, TOEIC, GRE and Praxis tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

The Salesforce Commerce Cloud Engineering Manager leads a team of talented engineers responsible for designing, developing, and maintaining high-quality web applications on the Salesforce Commerce Cloud (SFCC) platform. This role combines hands-on technical expertise with people management, ensuring the delivery of scalable, reliable, and innovative e-commerce solutions. The manager will foster a collaborative, high-performance culture, drive technical excellence, and align team objectives with broader organizational goals.

Primary Responsibilities

• Lead, motivate, and develop a cross-functional team of SFCC engineers, fostering a collaborative and high-performance environment.
• Oversee the design, development, and implementation of scalable back-end solutions for SFCC, ensuring performance, reliability, and code quality.
• Manage integration of SFCC with third-party services and APIs using RESTful web services, OCAPI, and custom cartridges.
• Coordinate project timelines, deliverables, and resources, ensuring alignment with business objectives and global technology leadership.
• Conduct regular team meetings to monitor progress, address challenges, and facilitate knowledge sharing.
• Oversee recruitment, onboarding, and professional development for technical staff.
• Ensure compliance with organizational policies and procedures, collaborating with HR and other departments as needed.
• Drive continuous improvement in development processes, code reviews, testing, and deployment practices.
• Stay updated with the latest trends and technologies in web development and Salesforce Commerce Cloud.
• Provide constructive feedback, support employee development, and lead change initiatives within the team.
• Agile and Scrum Expertise
• Champion Agile and Scrum best practices within the engineering team, ensuring iterative delivery and continuous improvement.
• Facilitate sprint planning, daily stand-ups, retrospectives, and backlog grooming sessions.
• Track and report on team velocity, sprint progress, and delivery timelines.
• Foster a culture of transparency, accountability, and adaptability in line with Agile principles.
• Collaboration with Product Owners, Product Managers, and Stakeholders
• Work closely with product owners, product managers, and business stakeholders to understand requirements, set priorities, and align technical solutions with business goals.
• Act as a bridge between technical teams and non-technical stakeholders, ensuring clear communication and shared understanding.
• Participate in roadmap planning, requirement gathering, and solution design discussions.
• Ensure stakeholder feedback is incorporated into product development cycles.
• Software Testing and Quality Assurance
• Oversee the implementation of robust software testing and quality assurance methodologies.
• Ensure the team follows best practices in unit testing, integration testing, and automated testing.
• Collaborate with QA analysts to define test strategies, acceptance criteria, and release readiness.
• Drive a culture of quality, emphasizing defect prevention, early detection, and continuous improvement in testing processes.
  
  

Knowledge/Skills

• Proficiency in SFCC architecture, back-end systems, and data models.
• Experience implementing customizations for complex business domains using ISML, JavaScript, and OCAPI.
• Familiarity with web services and API integration (RESTful, OCAPI, custom cartridges).
• Strong knowledge of code versioning and deployment tools (Git, Jenkins, etc.).
• Excellent leadership, communication, and problem-solving skills.
• Proven experience managing multifunctional teams and driving team performance.
• Salesforce Commerce Cloud Developer certification is a plus.
  
  

Education And Experience

• Bachelor's degree in computer science, Engineering, or related field, or equivalent work experience.
• 7+ years of experience in Salesforce Commerce Cloud development (SFRA, Pipelines, Controllers, Demandware Script, etc.).
• 5+ years in a technology management role, with a focus on leading development teams.
  
  

ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
• The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.
  
  

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.