Job Summary
The Area Renewals Manager drives customer renewals within an assigned territory by managing the complete renewal lifecycle. The role works closely with sales, partners, and crossfunctional teams to ensure timely renewals, reduce churn, and support territory growth. Responsibilities include maintaining strong customer relationships, identifying upsell opportunities, and ensuring accurate forecasting and execution of renewal activities.
Job Requirements
- Manage all renewal opportunities within the assigned territory.
- Maintain visibility into renewal timelines, customer health, and potential risks.
- Engage customers and partners to review contract status, renewal options, and value realization.
- Build and maintain a reliable renewal pipeline using internal tools.
- Deliver accurate weekly, monthly, and quarterly forecasts. Identify atrisk renewals early and develop action plans to retain customers.
- Partner with Account Managers, Account Executives, and Customer Success teams. Coordinate with Sales Operations, Finance, and Support to execute renewal agreements.
- Share renewal insights and best practices with partners to strengthen execution. Lead discussions on pricing, contract terms, and upsell opportunities.
- Ensure renewal quotes and agreements meet compliance and process standards. Reduce churn and close renewals within expected timelines.
- Track and report renewal metrics and performance trends.
- Streamline renewal processes to enhance efficiency and customer satisfaction.
- Support escalations by collaborating with crossfunctional teams to resolve customer issues.
Job Responsibilities
- Education & Experience Bachelor's degree in Business, Sales, Marketing, or related fields (MBA preferred).
- 57 years in renewals, account management, inside sales, or customer success.
- Experience handling recurring revenue and large customer portfolios is a plus.
- Skills & Competencies Strong negotiation, communication, and stakeholdermanagement skills. Ability to analyze data, identify trends, and forecast accurately.
- Proficiency with CRM systems (e.g., Salesforce) and forecasting tools.
- Strong customerfacing abilities with valuebased selling skills.
- Highly organized, proactive, and able to manage multiple renewals at once.
- Other Requirements Ability to work crossfunctionally and influence without authority. Comfortable in fastpaced environments with shifting priorities. Willingness to travel within the territory as required.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Why NetApp
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let's talk.
