We are a customer facing product team who focuses on Customer experience & performance, performance KPI monitoring, data quality, and governance across the product.
The Role And Responsibilities
- This role focuses on data, investigations, and monitoring for Mastercard authentication products.
- Ownership of Global Authentication team product monitoring and dashboard strategy for both new build and product enhancements.
- Perform the role of product/business owner to understand the customer needs and cater the requirements for reporting and monitoring solutions across the product teams.
- Engage in all aspects of product lifecycle management including but not limited to product ideation, go to market, pricing, monitoring and optimization, and customer support.
- Partner with major stakeholders around the globe to align major/complex enhancements.
- Analyze and troubleshoot complex authentication processing scenarios and errors.
- Partner with supporting teams to ensure world class performance and customer experience for authentication products.
- Partner globally with Legal, Privacy, Franchise and Pricing teams to ensure products meet regulatory requirements.
- Become subject matter expert on payment and ID&V authentication technologies.
Preferred Skillset
- Strong preference for background in payment and ID&V authentication technologies.
- Prior experience in Business Analysis, Product Owner/Developer, Product Management/Product Management Technical is strongly preferred.
- Data analysis with a background in building KPIs and reporting required (Tableau or PowerBI experience preferred).
- Strong Stakeholder Management Skills required
- Ability to thrive in fast-paced environments; flexibility to handle rapidly changing scenarios in a regulated environment.
- Ability to manage complex projects; successfully manage multiple responsibilities and tasks
- Willingness to dive deep and learn about our technology, system structure, and rules
- Strong analytical, data and problem-solving skills
- Superior communications, presentation and interpersonal skills
- Strong visual presentation skills, including data visualization and the ability to produce clear, compelling slides
- Strong project management skills – strong organization and task management is expected
- Strong collaborator, ability to work cross-functionally
- Ability to build and leverage relationships within and outside the organization to drive results
- Ability to interact with varying levels of leadership across the organization and with internal and external clients; ability to lead and influence at all levels
