Manager- Operations

Company Description

Medhavi Skills University (MSU), established under The Medhavi Skills University, Sikkim Act 2021, seamlessly integrates skilling with higher education. Through partnerships with employers, industries, and corporates, MSU designs industry-relevant curriculums, offering practical skills training, on-the-job apprenticeships, and internships. Its vision is to become a leading institution in skills-based education, recognized nationally and globally by employers. With a focus on flexible learning and competency-based courses, MSU enables continuous learning and progression across educational streams. MSU is promoted by Medhavi Foundation, an organization led by IIT alumni, impacting over 100,000 youth annually through skill development and education programs.

About MAPL

Medhavi Aspire Private Limited (MAPL) serves as the industry outreach arm of Medhavi Skills

University, providing comprehensive human capital solutions across India. As a one-stop partner for

talent workforce management, MAPL empowers businesses with innovative tools and strategies to

attract, develop, and retain top talent. MAPL's diverse portfolio includes training and development,

manpower outsourcing, payroll and compliance management, and apprenticeship management services

under the NAPS/NATS schemes. It also champions the Learn & Earn initiatives through the WISE

programs of Medhavi Skills University, offering individuals an opportunity to gain practical skills while

earning a livelihood. In addition to its core services, MAPL is committed to fostering impactful

Corporate Social Responsibility (CSR) initiatives. These efforts focus on skill development, education,

and environmental conservation, furthering its mission to drive sustainable growth and social progress.

Role Description:-

The Operations Manager is responsible for end-to-end management of manpower operations including

workforce deployment, client servicing, statutory compliance, payroll coordination, productivity tracking,

and stakeholder management to ensure seamless service delivery and contractual adherence.

Key Responsibilites:-

• Manage end-to-end manpower operations across assigned client locations.
• Ensure timely mobilization, deployment, and replacement of manpower as per client requirements.
• Monitor attendance, shift scheduling (including night shifts) and productivity.
• Acts as the single point of contract for client operational matters.
• Knowledge of compliance- Apprenticeship Program (NAPS/NATS).
• Maintain accurate documentation and records for compliance and audits.
• Coordinate with payroll teams for accurate wage processing and timely disbursement.
• Validate attendance, overtime, incentives, allowances and deductions.
• Support finance teams in reconciliation and collections follow-ups.
• Lead and manage site supervisors, coordinators, and field executives.
• Conduct regular reviews, training, and performance monitoring of the team.
• Ensure daily reporting, MIS and operational dashboards are maintained.

Qualifications:-

• Graduate / Postgraduate (HR, Operations, or related field preferred).
• 612 years of experience in manpower / staffing / contract labor operations.
• Prior experience handling large headcount and multiple client locations.
• Strong knowledge of manpower/staffing operations.
• Proficiency in MIS, Excel, and HRMS/CRM systems.
• Excellent client handling and communication skills.