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Job Summary
The Intelligent Automation Manager leads a team of Developers, QA Testers, Business Analysts and Production Support Analysts. This leader is responsible for the development lifecycle of IDP models that involves design, develop, and deploy solutions that will interact with Bread Financial documents (scanned, email, voice, unstructured text, images) to turn them into structured data. This data is further used for automation or data analytics according to the requirements of prioritized use cases, works closely with business and technology partners, oversees implementation of projects, and delivery of analytics-based process-improvement solutions.
This Manager participates in work prioritization, working closely with different departments like RPA, partnering with vendors like Indico professional services and driving the intake process using agile/scrum methodologies. Additional responsibilities include coordination between India and U.S. teams and working with the process owners in the business on various automation initiatives.
Essential Job Functions
- Delivery Management - Translate the department strategy to actionable deliverables for the team. Understand and adhere to processes and business SLAs with internal partners. Manage shared work with vendors as needed. Work closely with internal client teams, RPA delivery teams, and Intelligent Document Processing (IDP) team to quantify measurable benefits of deployments and ensure alignment with organization strategy. Ensure robust quality control and contingency plans are in place.
- Collaboration - Collaborate with internal/external stakeholders to manage data logistics – including data specifications, transfers, structures, and rules. Collaborate with business users, business analysts and technical architects in transforming business requirements into analytical workbenches, tools and dashboards reflecting usability best practices and current design trends. Demonstrate analytical, interpersonal, and professional communication skills. Learn quickly and work effectively individually and as part of a team.
- Talent Management - Lead a team of engaged associates and contractors, ensuring they meet or exceed defined role expectations. Provide development to a team with ongoing coaching and feedback, performance management, career development and administrative support. Request and utilize feedback to foster personal development.
- Process Improvement - Manage resource capacity and production support expectations. Develop and maintain organizational strategies that support current and future workforce, business, and financial needs. Oversee planned and unplanned maintenance, priority exceptions, and audit requests as necessary.
Reports to: Senior Manager or above
Direct Reports: 7-8, with up 12-13 indirect reports
Working Conditions/Physical Requirements
- Hybrid role, work in corporate office as required.
Minimum Qualifications
- Bachelor's degree in computer science, engineering, data science, or related field of study.
- 3+ years of experience leading teams of people in a professional setting.
- 2+ years hands-on work experience with Document Understanding (Indico, UiPath Document Understanding) and Process Improvement / Automation.
- 10+ years of team management experience in IT automation/ Transformation / Intelligent Automation roles with IDP and AI (preferably) in an offshore delivery center.
Preferred Qualifications
- Master's degree in computer science, mathematics, statistics, data science, or related field of study.
- 8+ years of experience with RPA, Data Science and/or IDP development with one of the market leading tools.
- Certifications in industry leading Artificial Intelligence Products, Robotics Process Automation Products or Technical Architecture Design.
- Experience with Data Science/Machine Learning.
Knowledge, Skills And Abilities
- SQL server
- JSON
- Agile methodology
- Python
- Data analysis
- Solution Design
- Intelligent Document Processing
- CI/CD and Source control
- Leadership/coaching of other resources
- Web Services/API experience
- Microsoft Office Suite
- Cloud technology foundations (Azure, AWS, or Google)
- JSON
- Excel VBA
- Unit Testing/Test Driven
- Machine learning
- Artificial Intelligence
Other Duties
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.
About Bread Financial®
At Bread Financial, you'll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We've been consistently recognized as a best place to work nationally and in many markets and we're proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
Bread Financial® (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending and saving solutions to millions of U.S. consumers. Our payment solutions deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, technology, electronics, jewelry, home and specialty apparel through our co-brand and private label credit cards and pay-over-time products providing choice and value to our shared customers. Additionally, we offer Bread Financial general purpose credit cards and saving products that empower our customers and their passions for a better life.
Bread Financial proudly marks 30 years of success in 2026. To learn more about our global associates, our performance and our sustainability progress, visit breadfinancial.com or follow us on Instagram and LinkedIn.
- All job offers are contingent upon successful completion of credit and background checks.
- Bread Financial is an Equal Opportunity Employer.
Job Family
Data and Analytics
Job Type
Regular
