Job Title:
Manager I, Content Development
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
- Develop and implement alearning content strategyaligned with business and operational goals.
- Identify training needs based onprocess changes, client requirements, and performance data, TNA/TNIs
- Plan and manage thecontent development roadmapand deliver
- Collaborate withoperations, quality, HR, and client teamsto gather inputs and validate content.
- Ensure team productivity, skill development, and adherence to timelines.
- Oversee the creation ofengaging, process-specific, and role-based learning content.
- Ensure use ofinstructional design models(e.g., ADDIE, Bloom's Taxonomy) andadult learning principles.
- Promote the use ofinteractive formatslike e-learning modules, simulations, videos, and job aids.
- Review and approve content to ensureaccuracy, consistency, and compliancewith client and regulatory standards.
- Maintainversion controland documentation of all learning materials.
- Ensure content isaccessible and inclusivefor diverse learner groups.
- LeverageLearning Management Systems (LMS)and authoring tools (e.g., Articulate, Captivate, Vyond, Synthesia).
- IntegrateAI, analytics, and gamificationto enhance learner engagement and track effectiveness.
- Stay updated with emerging learning technologiesand trends.
- UseKirkpatrick's modelor similar frameworks to evaluate training effectiveness.
- Analyze learner feedback, performance metrics, and business outcomes to refine content.
- Drive a culture ofcontinuous learning and innovation.
- Act as apoint of contact for clientregarding training content.
- Present content strategies, updates, and impact reports tointernal and external stakeholders.
- Ensure alignment withService Level Agreements (SLAs)and client expectations.
Key Skills and knowledge:
- Minimum Eight years experience of leading a team of Content Developers, creating E-Learning /ILT / Video based learning
- Minimum three years experience of developing content strategy collaborating to solve complex challenges
- Experienced in creating constructive learning module for training needs.
- Evaluate, proofread, measure content effectiveness.
- Working knowledge of content authoring tools - Articulate, Captivate, etc, image and video creating and editing tools, Adobe Creative Cloud, etc and audio and voice over platforms
- Proficient in MS office and Google Suites,
- Knowledge of AI based content authoring tools
- Good understanding of LMS
- Able to front end client meeting via good presentations skills
- Understanding of SCORM, AICC, and xAPI standards for e-learning content.
- Basic understanding of HTML5/CSS will be beneficial.
Educational qualification: Graduate
Disclaimer: -
Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Location:
IND Gurgaon - Bld 14 IT SEZ (GST)
Language Requirements:
Time Type:
Full time
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