Role Summary
The Manager, Web Operations (CMS) will own day-to-day publishing, maintenance, and operational excellence of HCLTech.com. You will oversee content updates, page builds and QA processes, ensuring adherence to modern web standards across performance, accessibility, SEO, and governance.
This role is hands-on yet strategic, requiring a deep understanding of content management systems (such as Drupal), cross-functional collaboration, and a passion for optimizing digital user experiences that reflect a global enterprise brand
.
Key Responsibilities
- Manage the end-to-end content publishing process for the corporate website using Drupal CMS, ensuring accuracy, consistency, and compliance with brand guidelines.
- Partner with content, design, analytics, and IT teams to execute web updates, microsites, and campaign landing pages with speed and precision.
- Establish and enforce governance around templates, components, metadata, and SEO tagging to ensure scalable and sustainable site management.
- Monitor site performance and health: page load speed, uptime, accessibility compliance (WCAG 2.1+), and mobile responsiveness, in partnership with IT and infrastructure teams.
- Implement operational best practices for QA, release management, and change tracking, including documentation of all site updates.
- Coordinate with analytics teams to ensure accurate tagging and effective performance tracking for digital campaigns and experiences.
- Contribute to ongoing CMS enhancements and participate in roadmap discussions around Drupal upgrades, integrations, and new digital features.
- Maintain an organized content calendar and ensure updates align with campaign priorities and corporate messaging.
- Train and support internal stakeholders on web publishing standards, workflows, and CMS functionality.
- Stay current with industry trends in web operations, SEO, CMS technology, and accessibility compliance to drive continuous improvement.
KPIs and Success Metrics
- Website uptime and publishing SLA compliance
- Page load speed and Core Web Vitals performance
- Accessibility and SEO compliance scores
- Accuracy and timeliness of content updates
- Reduction in publishing errors / QA defects
- Stakeholder satisfaction with web delivery quality
Required Skills and Experience
- Bachelor's degree in Marketing, Communications, Computer Science, or related field.
- 5-8 years of experience managing CMS-based web operations for large, global organizations.
- Hands-on experience with Drupal CMS (required); familiarity with HTML/CSS, JavaScript, and responsive design principles.
- Strong understanding of SEO fundamentals, accessibility standards (WCAG), and website performance optimization.
- Proven ability to manage multiple concurrent updates and projects in a structured, deadline-driven environment
- .Experience collaborating with cross-functional stakeholders marketing, IT, design, and analytics.
- Experience with translation management systems (TMS) or machine translationtools.
- Exceptional attention to detail, documentation discipline, and process orientation.
Strong communication and problem-solving skills.
Preferred (Nice-to-Have)
- Experience with other CMS frameworks (e.g., Adobe Experience Manager, Sitecore, or Headless CMS).
- Knowledge of web analytics platforms (Google Analytics 4, Adobe Analytics, Looker Studio).
- Familiarity with accessibility tools and testing frameworks.
- Exposure to DevOps or Agile delivery environments.
Experience managing agency or vendor relationships for web development.
Culture and Traits
You are methodical, curious, and quality-driven passionate about delivering seamless web experiences that represent HCLTech's global brand. You value collaboration, precision, and continuous improvement, and you bring a mindset aligned with our culture of innovation and accountability.
