Role
Franchise Lead
Function / Department
Retail
Location
Rajasthan
Job Purpose
Overall responsibility for activities at all
Franchise stores in a zone spanning customer service, sales and revenue targets across all products (voice – postpaid/ prepaid, data etc.)
Key Result Areas/Accountabilities
- Achieve sales target for all products (Voice-
- Postpaid/ prepaid, data, VAS, handsets etc.) across Vodafone Idea Mini Stores(VIMS) in a zone
- Ensure and monitor quality of acquisition through VIMS
- Ensure availability of stock at VIMS while adhering to norms
- Deliver overall revenue targets through VIMS channel
- Achieve total target for up-selling and cross-selling
- Facilitate roll-out of VIMS (incl. selection of partners, location etc.) and meet expansion targets
- Coach channel partners to improve efficiency and adherence to processes
- Resolve VIMS-specific issues within specific timelines
- Keep channel partner motivation levels high through regular reviews of performance
Core Competencies, Knowledge, Experience
- Minimum 8 years of experience in Customer Handling /Retention Management
- Must be able to communicate with peers and seniors in the system well and convincingly.
- Strong data and analytical skills. With a keen eye for detail & identifying process gaps & driving improvement
- Logical Thinking and good in sighting and analytical skills
- Prior telecom experience mandatory
Must Have Technical / Professional Qualifications
- Graduate in any field
- Data analytics and process improvements
- Excel and Presentation skills
