As one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.
Job Description
Your Team
- Enables and Supports CRM initiatives for APAC region
- Collaborates with Global CRM POs to align designs and outputs
- Optimizes CRM to encourage adoption
- Engages key stakeholders to deliver business value through CRM platform
- Sits within the Marketing organisation of APAC
Your Role
- Execute and deliver regional & scalable CRM solutions to users
- Produce and maintain configuration and architecture documentations for APAC CRM Platform
- Partner with Global Team on architecture decisions, and solution design
- Lead and execute data cleansing initiatives for the CRM platform
- Act as a CRM evangelist, promoting platform adoption and showcasing the value of CRM-driven insights across the organization.
The Experience You Bring
We are seeking a Senior Salesforce Analyst with 8-10 years of hands-on Salesforce experience with senior analyst or platform owner role that can bring in strong understanding of Salesforce data model, security architecture, and platform best practices; technical background or ability to understand Apex code is plus.
Industry experience in financial services or asset management and Power BI expertise would be advantageous.
Primary Duties / Responsibilities
- Act as a principal APAC Salesforce owner, leading day-to-day platform configuration, optimization and governance
- Maintain a deep understanding of the current Salesforce build, including object, flows, validation rules, security models and integrations
- Read and interpret Apex code to understand system behaviour, assess impact, and act as L2/ L3 support for complex problems
- Partner with Global Team on architecture and design decisions, enhancement management
- Produce and maintain configuration and technical documentation, including configuration workbook and process map based on the current Salesforce implementation
- Drive CRM process transformation, workflow optimization, and user experience enhancements across APAC
- Innovate and introduce new capabilities, priorities the CRM backlog, and support key integrations across platforms
- Manage change initiatives for new features and enhancements, ensuring smooth rollout, high adoption and minimal disruption
- Lead and execute data cleansing initiatives, including de-duplication, standardisation, and remediation of legacy data issues
- Enforce data governance standards, working closely with Global CRM and Compliance teams to ensure accuracy, security, and regulatory alignment
Key attributes and strengths
- Excellent communication skills
- Hands-on, detail-oriented, and comfortable operating as player coach super-admin
- Proactive, organized, and adaptable, with a strong focus on outcomes and continuous improvement.
- High integrity and collaborative mindset
- Zeal to learn and excel.
Work Experience
8–10 years Salesforce Administrator/ Product Owner experience
Skill Set:
- Salesforce Admin
- Salesforce Sales Cloud
- Salesforce Developer
- Business & Data Analysis
- Business Process Mapping
- Technical Documentation
- Power BI
Working Conditions
Normal office environment with little exposure to excessive noise, dust, or temperature.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, and requirements.
Academic Requirements
- Bachelor's degree in Business, Information Systems, Computer Science, or related field
- Salesforce Administrator Certification strongly preferred; additional certifications (e.g. Advanced Admin, Platform App Builder, Platform Developer I & II) are also plus
Full Time / Part Time
Full time
Worker Type
Employee
Job Exempt (Yes / No)
Yes
Workplace Model
At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.
Why Invesco
In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other's identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally.
We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs).
What's in it for you
As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world.
Our benefit policy includes but not limited to:
- Competitive Compensation
- Flexible, Hybrid Work
- 30 days Annual Leave + Public Holidays
- Life Insurance
- Retirement Planning
- Group Personal Accident Insurance
- Medical Insurance for Employee and Family
- Annual Health Check-up
- 26 weeks Maternity Leave
- Paternal Leave
- Adoption Leave
- Near site Childcare Facility
- Employee Assistance Program
- Study Support
- Employee Stock Purchase Plan
- ESG Commitments and Goals
- Business Resource Groups
- Career Development Programs
- Mentoring Programs
- Invesco Cares
- Dress for your Day
In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence.
To Know More About Us
About Invesco: https://www.invesco.com/corporate/en/home.html
About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html
About our D&I policy: https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html
About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html
Apply for the role
@ Invesco Careers: https://careers.invesco.com/india/
