Manager-Digital Product Management

Job Description

At American Express, our culture is built on a 175-year history of innovation, sharedand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Function Description

About the Team

American Express is on a journey to provide the world's best customer experience every day. The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and business growth through streamlined data. With continuous changes in the regulatory environment and innovation through data evolving, we play a key role in strengthening GCS critical enablers and supporting new growth opportunities. In partnership with the Enterprise Chief Data Office and across GCS, CoDO is tasked with building new, innovative data solutions for our customers, while adhering to regulations and data management standard methodologies.

The team's mission is comprised of 3 pillars:

.Drive Strategic Growth & Revenue -Defining the vision and roadmap to enable data as a key asset to power business growth.

.Modernize Data Management -Ongoing data management, data discovery and collaboration across business and technical teams

.Ensure Health of the Commercial Business - Striving for 100% reliability of current data platforms and capabilities while developing more agility and scalability for the future

About the Role

The Manager - Product Development & Ownership, Inbound Data Capabilities will report directly to Director - Inbound Data Capabilities. They will be responsible to ensure reliability and relevance of our Inbound data products and platforms, driving value for both our customers and business. Leading a dedicated & innovative team, they will be a champion for organization-wide initiatives, fostering a culture of efficiency and ensuring smooth product health through meticulous issue management and change management processes. We are looking for a dynamic candidate with a strong hands-on experience of product development and a practical understanding of data systems/technology.

Responsibilities

. Enable GCS & Enterprise Initiatives: Partner with stakeholders to translate enterprise-wide initiatives into actionable product roadmaps and features.

. Product/Platform Management: Oversee product and platform management documentation, optimizing processes and driving efficiency.

. Run the Business (RTB) & Product Health: Monitor product health metrics, identify and address issues proactively, and ensure smooth RTB operations.

. Issue Management & Resolution: Implement robust issue management processes, track and resolve issues effectively, ensuring customer satisfaction.

. Change Management & Documentation: Champion change management best practices, ensuring clear and concise documentation for all product and platform changes.

. PRSA, Audit & OE Support: Provide ongoing support for PRSA, audits, and operational excellence needs.

. Governance & DQ Needs: Enable strong governance practices and ensure adherence to data quality (DQ) requirements.

. Agile Development: Manage the development backlog using Agile Scrum methodologies, prioritizing features based on business value and user impact.

. Requirement Management: Oversee the entire product development lifecycle, from feasibility and discovery to design, technical development, and delivery.

. Product Performance Reporting: Track and analyse key product performance metrics, generating insightful reports to inform future product decisions.

. People Leadership: Build and cultivate a highly engaged and strong performing team that has right blend of subject knowledge, collaboration and focus on driving business results.

Qualifications

. 5+ years of direct work experience in product ownership or a related role

. Proven experience in Agile methodologies (Scrum, Kanban), Experience with Agile development backlogs and user story creation

. Strong understanding of product lifecycle management (PLM) principles

. Shown ability to apply prioritization principles and lead discussions with partners.

. Strong people leader with proven success in motivating a high energy team.

. Excellent communication, collaboration, and interpersonal skills

. Detail-oriented and analytical approach to problem-solving

. Ability to prioritize effectively and manage multiple stakeholders

. Experience with product management documentation tools

. Experience with issue tracking and resolution processes

. Understanding of data governance and data quality principles

Behavioral

. Puts enterprise thinking first, connects the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.

. Lead with an external perspective, challenge status quo and bring continuous innovation to existing offerings.

. Demonstrate learning agility, make decisions quickly and with the highest level of integrity.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.