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At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role
Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology.
The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise
MarTech & MarOps Product and Platforms.
You will be joining ECMX's Global Servicing Product organization, focused on providing frictionless, flexible, and flawless omnichannel servicing experience.
This is achieved through delivering products for streamlining, scaling, and transforming operations with greater efficiency, agility, quality, and speed.
Reporting to the Director, this new role will be responsible for the future state of the servicing communications Products and Platforms.
Responsibilities:
. Strategy and planning: Develop and implement comprehensive product strategy, roadmap and plans to enhance features and capabilities of the platform to ensure future business needs.
. Team leadership: Manage, mentor, and guide a team of product owners, including performance evaluations and professional development.
. Process and standards: Establish and enforce product management standards, processes, and methodologies across the organization.
. Collaboration: Work closely with development, product management, and other teams to define quality objectives and ensure requirements are met.
. Metrics and reporting: Define and track key metrics to monitor product usage and performance, and provide insights to stakeholders.
. Tools and automation: Evaluate and adopt new tools and technologies, and drive the adoption of AI and data governance to increase efficiency.
. Compliance and risk: Ensure the product and processes complies with all relevant regulations and industry guidelines.
. Customer focus: Gather and incorporate customer feedback to improve product quality and performance.
. Good exposure to data governance, business architecture, and risk/controls frameworks to ensure compliant and scalable product delivery.
. Experience leveraging AI/GenAI in Product Management (e.g., ideation, experimentation, personalization, operational efficiency, analytics) is a plus.
Required skills
. Strong leadership and team-building skills.
. In-depth knowledge of digital product management in enterprise.
. Excellent communication and collaboration abilities.
. Strong analytical and problem-solving skills.
. Strategic thinking and planning capabilities.
. Familiarity with the company's products, services, and market.
Minimum Qualifications
A minimum of 7-10 years of experience in Product Management.
A minimum of 5+ years in a leadership or management role.
Proven experience building and scaling enterprise products, and a track record of delivering enterprise products at scale.
Deep knowledge of various product management principles, including design and development with technologies team.
Passionate customer advocate with distinguished ability to identify and meet customer needs.
Strong interest and comfort with technology and experience with technology platforms.
Strong understanding of software development methodologies like Agile, Scrum, DevOps.
Strong Influencing and negotiating skills
Experience
Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information.
Excellent communication and influence management skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment.
Ability to think innovatively and challenge the status quo.
Experience leading and inspiring large-scale cross-functional projects & teams that deliver enterprise wins.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express Company (Amex) is an American multinational corporation specialized in payment card services headquartered at 200 Vesey Street in the Battery Park City neighborhood of Lower Manhattan in New York City. The company was founded in 1850 and is one of the 30 components of the Dow Jones Industrial Average. The company's logo, adopted in 1958, is a gladiator or centurion whose image appears on the company's well-known traveler's cheques, charge cards, and credit cards.
Job ID: 142987249
