Manager - Digital Business Unit
Tata AIA Life- Posted 4 hours ago
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Job Description
Role description
Join Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tata's esteemed leadership with AIA's extensive pan-Asian expertise. At Tata AIA, our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier, happier lives.
We foster a culture of innovation, inclusivity, and continuous learning, offering dynamic career growth opportunities and a supportive work environment. Recognized as a Great Place to Work and recipient of the Kincentric Best Employer Award, we are committed to employee satisfaction and holistic well-being. Our core value, People - Our Core, emphasizes our dedication to inspiring our employees to be and deliver their very best. Our aim is to attract, hire and develop highly capable leaders who are just, fair, ethical, and accountable for their actions. We strive to provide our employees with the right training, technology, equipment, resources, and guidance to perform their job effectively. Our promise to you is to provide for a diverse, equitable, and inclusive work environment, where each employee is valued as an individual and treated with respect, care, and compassion.
Fuel your future with us, find your wings, and S.O.A.R. - Shape opportunities, Optimize your potential, Accomplish meaningful work, and Reap holistic growth.
- Position Overview
Position Title | AM/Manager |
Department | Digital Business Unit |
Level/ Band |
Role Summary:
Support the Actuarial function as a member of either the Statutory Valuation or Shareholder Reporting team, delivering accurate and timely actuarial reporting, analysis, and business insights. Responsibilities include managing statutory reserves and solvency assessments, asset share and bonus supportability analysis, surplus reporting, Market Consistent Embedded Value (MCEV) calculations, analysis of MCEV movements, and business planning activities. The role contributes to regulatory compliance, financial reporting integrity, and strategic decision-making through high-quality actuarial analysis and stakeholder engagement
- Organizational Relationships
Reports To | Manager/Senior Manager |
Supervises | NA |
Job Dimensions
Geographic Area Covered | Thane |
Stakeholders Internal | DSF Team/Training team/DBU team |
Stakeholders External | Call center Team and other partner |
- Key Result Areas
Reporting | . Conduct Training classroom ( Product, process, selling skills, telephonic aitiquiest, etc) for New joiners. . Handholding of new joiner through OJT. . Understand the needs of training by TNI provided by quality team . Coordination with content team for designing content as per the PFA requirement . Conduct refresher training as per TNI shared by quality team . Ensure met compliance and regulations requirement . Build the process to check the effectiveness the training . Circulate updated MIS to all stakeholder . Drive education series on product, process and ops so that it will increase the productivity of the caller and issuance rate. . Coordinate IRDA-related activities and agent credentials. . Identify knowledge gaps and coach agents. . Manage escalations from field teams and RMs. . Investigate root causes. . Coordinate resolution with stakeholders. . Maintain escalation tracker and closures. |
- Skills Required
Technical | . Insurance, Life insurance, Telesales | |
Behavioral | ||
Essential | Desired | |
Interpersonal skills | . | |
Communication skills | . | |
Creative thinking skills | . | |
Supervising / Leadership skills | . | |
Teamwork Skills | . | |
Influencing skills | . | |
Relationship Building skills | . | |
Decision making skills | . |
- Incumbent Characteristics
Essential | Desired | |
Qualification | Graduate | Post Graduate - MBA/Exe. MBA (Preferably in Marketing or Operations ) |
Experience | 3-5 years of experience in life insurance | 1-3 years of experience in Training and quality |
Disclaimer:
Tata AIA Life Insurance does not charge any fees from candidates during the hiring process. If the application aligns with our requirements, you may be contacted for further steps. Verify job offers through official Tata AIA communication channels to avoid fraud. The job description is the sole property of Tata AIA Life Insurance. The content of this JD is confidential, and unauthorized changes or reproduction are forbidden. To know more about Tata AIA Life, click on the weblink:
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About Company
Tata AIA Life Insurance Company Limited (Tata AIA Life) is a joint venture company, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life combines Tata's pre-eminent leadership position in India and AIA's presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life has written retail new business weighted premium of Rs. 2,692 crore for the financial year 2019-20. For the same period, the 13th month persistency of the company was at 89.10% and, the individual death claims settlement ratio was 99.06%. One of the fastest growing companies in the Life Insurance sector, Tata AIA Life is now ranked at no. 5, based on individual weighted new business premium.