Manager Data Analytics

Job Description

You Lead the Way. We've Got Your Back.

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and let's lead the way together.

How will you make an impact in this role

The Enterprise Digital and Data Solutions (EDDS) team operates with mission to create customer-centric digital experiences and drive enterprise value powered by unified, integrated solutions and scale of expertise. Charter is to drive scale for the business and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of EDDS is the integration of diverse skills across all its remits. EDDS has a very broad range of responsibilities, resulting in a broad range of initiatives around the world.

The Acquisition Experiences Analytics team within the broader Enterprise Digital Experimentation & Analytics (EDEA) team in EDDS supports optimization of our acquisition experiences (Shop, Member Get Member, Apply, Global Post-Approval, etc.) through insights and experimentation. The team specializes in using data driven insights and best experimentation practices around digital product usage to drive improvements in customer experience, to deliver higher satisfaction and business value.

This individual contributor Manager role will report to the Director of Commercial Acquisition Experiences Experimentation and Analytics and will be based in Gurgaon. The candidate will be responsible for spearheading the US Commercial Customer Experience Optimization (CXO) via agile experimentation, driving optimized experiences across our core acquisition journey domains.

Responsibilities:

.Drive the culture of experimentation by enabling best is class approaches, tools to enable digital experimentation on Paid Search and Card Shop for Commercial business at American Express

.Deliver strategic analytics focused on creating best-in-class digital user experience & maximizing acquisition outcomes

.Define and build KPIs to monitor performance of acquisition experiences

.Support the development of new products and capabilities

.Deliver readout of new launches uncovering insights and learnings that can be utilized to furtheroptimize the journey

Required Qualifications and Experience:

.Post graduate Degree in business, economics, statistics, mathematics, engineering or finance preferred

.Minimum 5 years of relevant analytics experience with a background in quantitative business analysis and statistical techniques experience in risk analytics, digital analytics and design of experiments preferred

.Excellent problem-solving skills and the ability to translate technical findings into business-relevant insights

.Strong communication skills, with experience supporting storytelling efforts for diverse audiences

.Excellent teamwork and thought leadership skills with experience collaborating with partners across the globe

.Proficiency in SQL, Python, Adobe Analytics, data visualization tools such as Tableau or Power BI, and experience with experimentation tools strongly preferred

.Experience working on data integrations with partners, with a track record of consistently delivering results though developing advanced analytics and platforms

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations