Job Description
Manager Customer Retention
Role Purpose
Work closely and jointly with the Bancassurance channel partner to ensure CHOICe achieves its business aspirations in line with AOP targets for New Business and Customer Retention, as defined in individual objective-setting sheets. The role focuses on driving productivity, ensuring timely submission-to-issuance, safeguarding customer and company interests, and building a strong, mutually beneficial partnership with channel partners.
Key Responsibilities
Business Development Sales Execution
Drive achievement of AOP targets for new business acquisition and customer retention.
Execute sales and customer retention strategies in coordination with Bancassurance partners.
Support channel partners in improving productivity and conversion ratios.
Customer Retention Servicing
Balance customer servicing activities with sales acquisition to ensure high persistency levels.
Monitor renewal performance and take corrective actions to improve retention.
Ensure seamless customer experience across the policy lifecycle.
Relationship Management
Build and strengthen relationships with Bancassurance channel partners.
Effectively manage partner expectations and resolve operational or service-related issues.
Enhance quality of engagement to create a sustainable, winwin business model.
Process Compliance
Facilitate end-to-end submission-to-issuance processes within agreed timelines.
Ensure adherence to regulatory requirements and internal policies/systems.
Protect customer and CHOICe interests by ensuring process discipline and compliance.
Team Management
Lead, guide, and motivate the team to achieve business and retention goals.
Track team performance, provide coaching, and ensure capability development.
Foster a performance-driven and customer-centric culture.
Key Skills Competencies
Strong understanding of Life Insurance Bancassurance models
Proven experience in customer retention persistency management
Relationship management and stakeholder handling
Team leadership and performance management
Process orientation with strong compliance mindset
Experience Qualification (Indicative)
58 years of experience in Life Insurance, preferably in Bancassurance
Prior experience in managing teams is mandatory
This job is provided by Shine.com
