Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.
We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we'll help them continue to grow as their needs and ambitions change.
At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.
We believe that talent grows whe n presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.
- Monitors junior Operational Talent Solutions team member's goals and performance metrics, plans junior resources and capability development to achieve outcomes. Provides input into team's budget
- Provides guidance to the team on Operational Talent Solutions service and product introduction to client accounts, for example, focusing on seasonal, long-term planning and succession planning when it comes to temporary and permanent placement, contributing to increased revenue and team performance
- Drives the development of non-complex recruitment solutions that address client needs in areas of logistics, industrial and skilled trades, supervision and industrial management, call and contact centre, hospitality and events and retail, fostering collaboration across internal team(s) and leveraging client feedback to align with future market trends and needs of operational roles recruitment
- Stays up-to-date on the market trends and analyzes competitors service and offerings in recruitment of operational roles, identifies and provides insights in offering unique value propositions to differentiate services in partnering with clients stakeholders such as department managers
- May manage local Operational Talent Solutions client accounts or own part of the delivery process. Prepares and presents client engagement to client stakeholders, demonstrating the understanding of clients industries with guidance/involvement of more senior level colleagues
- Generates and reviews Operational Talent Solutions sales forecasts and compiles sales reports, provides guidance in development and maintenance of client relationships with client stakeholders, focusing on client satisfaction of timely and efficient delivery and client retention
- Monitors client feedback, addresses concerns, and implements improvements to ensure client satisfaction and service experience specific for Operational Talent Solutions service
- Developing SLAs for process deadlines in conjunction with internal stakeholders for new client acquisition and contract extension in the case of existing clients.
Focusing on Overdue reduction, ensuring EW growth over assigned base and ensuring a good customer satisfaction score.
Developing MIPs (Margin Improvement Plans), ADPs(Account Development Plans) and ensuring mining of new jobs.
Grade Descriptor
- In-depth understanding of concepts and principles in own discipline and a good knowledge of these elements in related disciplines
- Provides management and guidance to professional employees and/or supervisors or supervises large, complex business or technical support teams
- Has accountability for the performance and results of a team or multiple related teams
- Adapts team plans, sets priorities and allocates resources to align with business area objectives
- Provides input into budgets
- Decisions and problem solving are guided by policies, procedures and team / business area plan receives guidance from manager
Is this the job for you We would love to hear from you! Please apply directly to the role and we will get in touch with you.
