Manager, Business Operations

• Manage delegated customer service activities using Qualcomm systems (Oracle ERP, Rapid Response, SAP, Salesforce, Agile, etc.) including forecasting, order management, supply-demand changes, PCNs, RMAs, and export compliance.
• Support internal processes for new customer creation, contracts, order management, and forecast to shipment/return tracking.
• Handle SIP, distributor claims, pricing & quotes, master data management, and Salesforce administrative reviews.
• Track and report regional forecast accuracy and consumption to Customer Service and Sales teams.
• Proactively manage and monitor customer orders (purchase order entry, change orders, scheduling) and resolve issues pre-shipment.
• Support sales efforts related to demand changes, product compliance, and environmental requirements as delegated.
• Liaise with Quality, Engineering, RMA, Finance, analyze data, identify trends, and submit RMA requests as needed.
• Maintain thorough knowledge of all business systems, processes, and procedures; provide training to team members when requested.
• Perform other duties as assigned by the global Customer Service team.

Job Specifications:

• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, MS Teams).
• Experience with Oracle ERP, Salesforce, Rapid Response, Demantra, SAP is advantageous.
• Strong analytical skills to identify root causes and provide feedback/solutions to complex problems.
• Adapt quickly to new systems, processes, and policies.
• Remain calm under pressure and maintain attention to detail.
• Excellent multitasking and prioritization skills; able to make quick, accurate decisions.
• Strong communication skills for clear, accurate interaction across cultures and mediums (in-person, written, teleconference).
• Demonstrated ability to collaborate inclusively, build trusting relationships, and represent the department in special projects.

Education & Experience:

• Minimum 8+ years experience in Business Operations, Customer Service back office within technology industry; semiconductor industry preferred.
• Experience leading teams and people management.
• Master's degree in Business Management, Analytics, Supply Chain, or Operations.
• Proficient in planning, prioritization, and quality timely output.
• Positive attitude with willingness to learn and upskill in tools like Tableau, Power BI.
• Flexibility for evening calls for HQ reviews and transition meetings.
• Strong problem-solving, analytical, and conceptual skills.
• Excellent verbal and written communication skills.