Manager – Accounts Receivable (AR) / Order to Cash (OTC)

Operations Management:

• Review and approve customer invoices for accuracy and timeliness.
• Monitor overdue payments, send reminders, and coordinate collection calls.
• Investigate and resolve billing and payment issues with sales and customer service teams.
• Analyse AR aging reports and implement strategies to reduce outstanding balances.
• Prepare AR reports and update finance leadership regularly.
• Track performance metrics and KPIs to ensure targets are met.

Operations Excellence:

• Design and implement process transformation initiatives for efficiency and effectiveness.
• Collaborate with cross-functional teams to resolve process issues.
• Identify opportunities for automation and streamline AR processes.
• Conduct detailed data analysis to identify trends and drive process enhancements.

Stakeholder Management:

• Work closely with internal stakeholders to improve AR/OTC processes and customer experience.
• Lead projects to optimize collections, billing accuracy, and reporting.