Major Incident Manager

Roles and Responsibility

• Manage and resolve major incidents efficiently.
• Coordinate with cross-functional teams to identify root causes of incidents.
• Develop and implement incident management processes and procedures.
• Conduct thorough analysis of incidents to prevent future occurrences.
• Collaborate with stakeholders to ensure effective communication during crisis situations.
• Identify and mitigate potential risks associated with major incidents.

Job Requirements

• Proven experience in managing major incidents and handling high-pressure situations.
• Strong understanding of incident management principles and practices.
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively in a fast-paced environment and prioritize tasks.
• Strong communication and interpersonal skills.
• Experience working with various stakeholders, including technical teams and senior leadership