Major Incident Manager

• Profiles should be willing to work in C2H mode at least for 3-6 months and then get converted as FTEs
• Must have prior experience in handling P1 incidents and show stoppers at an enterprise level
• Understand client landscape and the current processes for addressing major incidents
• Talk to unit level stakeholders.
• Identify gaps in existing processes
• Define and document SOPs
• Document the process to handle major incidents
• Setup the communication protocol and follow up mechanisms for major incidents
• Provide insights into the ongoing process to higher management
• Candidate needs to work from client location at Bangalore location and should have strong client facing and stakeholder management skill

Note:

• Normal ITIL and Incident management profiles will not qualify for this requirement
• Notice period is less than 1 month