CORE WORK ACTIVITIES
Managing Security/Loss Prevention Operations
- Assists the Director of Engineering in administering fire prevention programs and emergency preparedness
- Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process
- Assists in the development of detailed shut down procedures for the property to ensure that all areas are secured at the appropriate times
- Complies with applicable federal, state and local law and safety regulations
- Follows proper key control guidelines in loss prevention and in the property
- Develops a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional
- Incorporates into patrols, which encompass all areas of the propertys interior and exterior, an inspection tour of recording system
- Follows Duty of Care process for the protection of guests and employees
- Follows up on all unusual activities in and around the property that would impair the well being of guests and employees
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
- Implements action plans to monitor and control risk
- Monitors all unusual activities in and around the property that would impair the well being of guests and employees
- Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities
- Oversees and guides the efforts of the Accident Prevention Committee
- Oversees first aid program for guests and employees
- Oversees the claims process and protects company assets by closely monitoring the General Liability and Workers Compensation cases
Ensuring Exceptional Customer Service
- Meet quality standards and customer expectations on a daily basis
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others
- Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service
- Provides services that are above and beyond for customer satisfaction and retention
Additional Responsibilities
- Analyzes information and evaluating results to choose the best solution and solve problems
- Develops liaison with local law enforcement and emergency services
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
