You will be managing aspects of output in your area: Controlling performance, metrics, process improvements & People management.
Monitor and analyse delivery performance & Closure on Open shipments.
Coordinate all aspects of B2C logistics day-to-day operations including transportation planning, route optimization, carrier management, and delivery scheduling
Reconciliation of Open Shipments.
Maintain and develop KPIs and SLAs.
Report and escalate issues to management as necessary and in a timely manner, Both Internal & External
Contribute to process improvements and cost optimization initiatives.
Evaluate gaps in the process & report Tech driven approach changes.
Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across external customers (logistics partners) and internal customers (Finance, Technology, Fulfilment Centres, customer Service).
Lead and motivate a team of logistics coordinators, providing guidance, training, and support to ensure efficient workflow and adherence to company policies and procedures.
Ability to pull data from numerous databases (using Excel /or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
Qualifications:
5-6+ years of operations leadership experience in a similar fast-paced process driven distribution/logistics environment.
Master's degree in Logistics, Supply Chain Management, or Business Administration. Engineering background.
Experience with lean management principles and continuous improvement methodologies (e.g., Six Sigma).
Expertise in working with 3PL logistics partners and managing last-mile delivery networks. Strong data analysis skills - Ability to produce, interpret and draw conclusions from data
Good computer literacy: Excel, word warehouse management systems and other relevant technologies.
Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position.
Business case decision-making, complex problem-solving capabilities and attention to detail.
Excellent leadership & communication skills with the ability to communicate and influence effectively at all levels.
Team player who can facilitate successful project work, operating to deadlines.
