Key responsibilities include:
- Supervise, mentor and develop a team of loan administrators, fostering a positive and collaborative work environment.
- Utilise your strong technical knowledge to ensure accurate and timely processing of agent bank notices in client portfolio.
- Collaborate with cross-functional teams to resolve issues and provide insights into open items. Also, ensure seamless knowledge transfer and minimize disruption during the transition phase.
- Ensure adherence to regulatory requirements and internal policies. Prepare and review process documents and sign off during month ends/ quarter end
- Maintain agreed KPI and SLA metrices for internal monitoring and enhance the current workflow of loan administration.
- Identify opportunities for process enhancements, implement best practices and drive automation to increase efficiency.
- Ensure a 24-hour operating model to support global operations and improve service coverage.
- Build and lead a high-performance loan processing/ admin team in India, focused on achieving month-end targets.
- Foster a culture of accountability, continuous learning, and operational excellence within the team.
- Provide mentorship, coaching, and career development opportunities to team members, promoting professional growth and retention.
- Lead the identification, design, and implementation of process improvement initiatives.
- Use data-driven insights to enhance the reconciliation process, reducing errors, cycle times, and operational costs.
Profile
- Bachelors degree in finance, Accounting, Business Administration, or a related field. Advanced degrees or certifications (e.g., CPA, CFA) are a plus.
- Minimum of 8 - 12 years of experience in funds administration, financial operations, or related areas, with a strong focus on loan servicing/ administration business.
- Sound knowledge of Syndicated Loans/ private loans, structured credit products like CDOs and CLOs.
- Working knowledge of different Loan platforms like Sentry would be an added advantage.
- Proven experience in managing large-scale transitions, preferably in a global context.
- Strong leadership and team management skills, with the ability to build and motivate high-performing teams.
- Excellent project management skills, with a track record of delivering complex projects on time and within budget.
- Strong analytical and problem-solving skills, with a focus on process optimization and efficiency.
- Experience in developing and implementing KPIs and SLAs in a financial operations environment.
- Excellent communication and stakeholder management skills, with the ability to influence and drive change across different levels of the organization.
LEADERSHIP & BEHAVIOURAL COMPETENCIES
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- Ability to create and work in a high-volume, collaborative, deadline-driven environment.
- Budgeting experience at team level or higher.
- Strong communication and interpersonal skills.
- Strong understanding of global financial services regulations and technology trends.
- Commercial acumen, influencing and acting with confidence with diverse and challenging stakeholders.
- Proven track-record of working autonomously in a matrixed organisation and demonstrate strong partnering skills, using them to build internal networks to achieve objectives.
- Possess intellectual curiosity and a global mind-set, flexing your style accordingly and operating with agility and tenacity.
- Possess personal learning agility and an ability to adopt and champion new skills and ways of working to role model and inspire others.
- Demonstrate a strong commitment to high integrity and ethics.
- Manage competing demands, actively prioritising and remaining calm under pressure while navigating complexity and challenges with confidence and resilience.
- Drive, monitor and maintain a culture of compliance and risk control.
- Demonstrate a strong commitment to high integrity and ethics.
- Hands-on leader capable of taking on a wide range of tasks with humility and flexibility.
