Loan Administration Assistant Manager

Role Overview

The Loan Administration Assistant Manager will lead a team responsible for processing agent bank notices of syndicated loans within dedicated loan platforms. This first-level managerial role is vital for ensuring the accuracy of deliverables, fostering team performance, and driving process efficiency. The successful candidate will combine strong technical knowledge with team leadership and change management expertise.

Key Responsibilities

• Supervise, mentor, and develop loan administrators to build a collaborative and high-performing team
• Ensure accurate, timely processing of agent bank notices across client portfolios
• Collaborate with cross-functional stakeholders to resolve issues and ensure knowledge transfer during transitions
• Adhere to internal controls, policies, and regulatory requirements
• Review and sign off on process documents for month-end and quarter-end cycles
• Maintain and track KPIs and SLAs, proposing enhancements to improve workflow
• Lead automation initiatives, best practice adoption, and process improvement strategies
• Support a 24-hour operating model to enhance global service delivery
• Provide coaching and career development opportunities to team members
• Use data insights to improve reconciliation, reduce cycle times, and cut operational costs

Candidate Profile

• Bachelor's degree in Finance, Accounting, Business Administration, or related field (CPA/CFA preferred)
• 812 years of experience in financial operations or fund administration, with a strong focus on loan servicing
• In-depth understanding of syndicated/private loans and structured credit products (e.g., CDOs/CLOs)
• Experience with loan platforms like Sentry highly desirable
• Proven success in managing large-scale transitions and operational improvements
• Strong leadership, project management, and stakeholder influencing skills
• Analytical mindset with a focus on accuracy, efficiency, and compliance
• Exceptional communication skills and comfort working in global, matrixed environments

Leadership & Behavioral Competencies

• Excellent verbal/written communication and time management abilities
• Thrives in high-volume, deadline-driven teams with proven multitasking capability
• Commercial acumen and relationship-building across diverse stakeholder groups
• Resilience under pressure, agility in change environments, and integrity-driven decision making
• Passionate about people development and fostering a culture of compliance and accountability
• Hands-on leadership approachflexible, proactive, and humble in execution