Lifestyle Manager

About Exquisite

EXQUISITE LIVING LTD is a real estate company headquartered in Bournemouth, United Kingdom. The company is recognized for delivering exceptional property solutions tailored to meet the distinctive needs of its clients. With a commitment to excellence, EXQUISITE LIVING LTD takes pride in its dedication to quality, customer satisfaction, and attention to detail. The company seeks to redefine living standards by offering services that perfectly align with the lifestyles of its clientele.

Role Description

This is a full-time, on-site role located in Gurugram for a Lifestyle Manager. The Lifestyle Manager will handle a variety of responsibilities, including providing high-quality lifestyle management and concierge services to clients. This role involves driving exceptional client experiences, managing personalized requests, planning and executing events, and delivering tailored solutions to meet client preferences. The ideal candidate will build strong client relationships, ensure all requirements are met with efficiency, and maintain the highest standard of professionalism.

Qualifications

• Proficiency in Lifestyle Management and Concierge Services
• Strong Communication and Customer Service skills
• Ability to excel at Event Planning and organizing tailored experiences
• Attention to detail, problem-solving skills, and adaptability to client needs
• Professional demeanor and ability to establish and maintain client relationships
• Experience in luxury or high-end service industries is a plus
• Bachelor's degree in Business, Hospitality, or a related field is preferred

Exquisite is a luxury experiential lifestyle and concierge brand crafted for individuals who expect more than access, they expect curation, discretion, and seamless excellence. Operating at the intersection of global luxury, personalised service, and cultural relevance, Exquisite delivers bespoke experiences across travel, dining, events, and lifestyle management.

Every interaction is intentional. Every recommendation is considered. Every detail is executed with precision. Exquisite is designed for those who value time, trust, and a certain standard of living, refined, effortless, and exceptional.

To serve as the primary custodian of client relationships, delivering deeply personalised, anticipatory, and flawlessly executed lifestyle experiences. This role requires a nuanced understanding of client behaviour, a strong sense of discretion, and the ability to translate expectations into consistently elevated service.

• Act as the primary point of contact for assigned clients, maintaining consistency, discretion, and trust
• Develop a nuanced understanding of each client's:
• preferences
• behavioural patterns
• expectations and sensitivities
• Build long-term relationships that go beyond transactional engagement

• Manage and execute client requests across categories including:
• dining
• travel
• gifting
• events
• lifestyle services
• Ensure delivery is timely, precise, and aligned with the Exquisite standards.
• Coordinate seamlessly with internal teams and external partners

• Leverage CRM intelligence and past interactions to tailor every recommendation
• Anticipate needs and proactively suggest relevant experiences
• Continuously refine client profiles through observation and interaction

• Oversee every detail of service delivery:
• reservations
• confirmations
• special instructions and preferences
• Ensure a frictionless, end-to-end experience for the client
• Manage last-minute requests and high-pressure scenarios with composure and ownership

• Strengthen engagement through consistency and relevance
• Drive repeat usage through high-quality service delivery
• Contribute to building long-term client loyalty and trust

• Strong communication and interpersonal finesse
• High emotional intelligence with the ability to read context and adapt tone
• Experience or comfort in engaging with UHNI / HNI clientele
• Solution-oriented with the ability to operate under pressure
• Detail-oriented with a strong sense of ownership and accountability