About the Company
This role manages and supports the Northern Hemisphere platforms environment across on-premise and Microsoft Azure. The engineer delivers infrastructure services, ensures environment stability, and maintains strong security and compliance standards. The role blends BAU support, project delivery, automation, and cross-platform engineering.
About the Role
A short paragraph summarizing the key role responsibilities.
Responsibilities
- Deliver infrastructure support across Windows, RHEL, Storage, Virtualization, IaC, and Cloud platforms.
- Design and provision infrastructure services to meet business needs.
- Manage storage operations, including automated reporting, maintenance, failover tests, and upgrades.
- Lead patching, vulnerability remediation, and security compliance.
- Support incidents, problems, and change requests with focus on service improvement.
- Maintain lifecycle management for all infrastructure components and highlight risks for end-of-life systems.
- Ensure effective data center and cloud capacity management.
- Maintain monitoring and alerting across all infrastructure layers.
- Provide technical documentation for configuration, processes, and services.
Core Delivery Responsibilities
- Build strong working relationships across global and local teams.
- Ensure all changes follow processes, including PRR, CMDB updates, and CAB reviews.
- Optimize cost and manage third-party vendors to improve operational efficiency.
- Participate in the on-call rotation for after-hours support.
- Support branch disaster recovery requirements for both drills and real events.
- Apply service management discipline and escalate issues on time.
Technical Responsibilities
- Provide deep technical support across Windows, Linux, Azure Cloud, Storage, SQL, Networking, and Virtualization.
- Use automation tools including PowerShell, Azure CLI, ARM Templates, Terraform, and Ansible.
- Manage code repositories and CI/CD pipelines.
- Act as an escalation point for service desk, desktop, and application teams.
- Ensure infrastructure adheres to global security policies.
Team and Organizational Responsibilities
- Mentor Desktop and Dealing Room Support teams when required.
- Participate in cross-skilling programs to reduce key-man risk.
- Promote knowledge sharing and continuous improvement.
- Ensure all health and safety, organizational policies, and compliance tasks are completed on time.
- Support a positive team environment and maintain work-life balance.
Qualifications
- 8+ years of experience in a similar role.
- Azure Cloud engineering, including hybrid connectivity.
- Windows and Linux administration.
- Infrastructure automation using PowerShell, Azure CLI, ARM Templates, and Terraform.
- Ansible automation experience.
- Storage technologies such as NetApp.
- SQL or PostgreSQL knowledge.
- Networking and communication fundamentals.
- Virtualization and IaC experience.
- CI/CD and code repository management.
- Ability to document infrastructure and processes clearly.
Required Skills
- Azure ARM
- IT Infrastructure
- Microsoft Windows Server
Preferred Skills
- Azure certifications such as AZ-104.
- Exposure to global banking infrastructure environments.
Pay range and compensation package
Pay range or salary or compensation.
Equal Opportunity Statement
Include a statement on commitment to diversity and inclusivity.
