OverviewAt PepsiCo, we are building a simpler, smarter, and more seamless Digital Employee Experience (DEEx). The ServiceNow C4E DEEx Lead Automation Developer is a senior, hands-on role within our ServiceNow Center of Excellence (C4E) responsible for designing, building, and governing automation that improves employee productivity, operational reliability, and service quality at scale. You will lead automation solution design across DEEx journeys-reducing manual work, standardizing processes, and enabling intelligent, self-healing services through workflow orchestration, integrations, and AI-enabled capabilities on the ServiceNow platform.
ResponsibilitiesLead Automation Strategy for DEEx
- Serve as the C4E design authority for ServiceNow automation patterns, standards, and reusable components across DEEx journeys
- Translate experience and operational goals into automation roadmaps that reduce toil, cycle time, and service variability
- Partner with product owners and platform teams to prioritize automation for high-volume, high-impact workflows
- Design & Deliver End-to-End Automations
ServiceNow Automation (Required)
- Design and deploy enterprise-grade automation solutions using Flow Designer, Subflows, and reusable patterns that scale across the platform and eliminate redundant development
- Build robust testing frameworks with ATF scripting and leverage open-source automation tools to ensure reliability, maintainability, and continuous delivery of automation capabilities
- Architect seamless integrations through IntegrationHub (Spokes, Actions), REST/SOAP APIs, and event-driven webhook designs that connect systems in real-time and enable intelligent workflow orchestration.
- Engineer server-side logic using Business Rules, Script Includes, Scheduled Jobs, and advanced JavaScript with Glide APIs to optimize performance, enforce governance, and deliver custom functionality at scale
- Streamline service delivery by designing sophisticated catalog automation and fulfillment workflows-including dynamic approvals, intelligent routing, and multi-stage task orchestration-that accelerate time-to-value and enhance user experience
Preferred / Nice-to-have
- Experience with ITOM automation, orchestration, or auto-remediation patterns
- Hands-on experience with Now Assist, Predictive Intelligence, Virtual Agent, or deflection strategies
- ServiceNow CTA certifications & Mainline CSA, CAD, CIS, IntegrationHub, ITOM, or related
- Experience with DevOps practices (source control, CI/CD, automated testing) in ServiceNow
Why PepsiCo
- Opportunity to shape DEEx automation at global enterprise scale
- Work on a modern ServiceNow platform with strong C4E governance and product mindset
- Influence how employees experience technology through automation, intelligence, and continuous improvement
- Collaborative, inclusive culture with room to grow and lead
- Create playbooks, reference architectures, and knowledge assets to accelerate delivery across federated teams
- Facilitate communities of practice and continuous improvement workshops
QualificationsMust-have Qualifications
- Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
- Demonstrated ability to influence across technical and business stakeholders in a matrixed enterprise environment
- Experience working within a Center of Excellence (C4E) or scaled platform operating model
- 9-12 years of enterprise application development and/or automation engineering experience
- 8+ years hands-on ServiceNow development experience with a strong focus on workflow automation
- 5+ years leading automation initiatives (design authority, technical lead, or productized platform capability ownership)
- Experience supporting employee-facing platforms (DEEx), Portal, ITSM/ITOM, HRSD, ESM, or shared services at enterprise scale
Platform & Operations (Required)
- CSDM & CMDB fundamentals and service-aware automation considerations (where applicable)
- Security and access controls (roles, ACLs), data handling, and auditability
- Observability for automations: logging, error handling, retries, and performance tuning
