Lead - Service Management

Role Responsibilities:

• Oversee and mentor a team of service staff, ensuring efficient and effective service operations.
• Coordinate service delivery, including task assignments, progress tracking, and SLA adherence.
• Manage customer relationships by addressing escalations and ensuring high satisfaction.
• Monitor service quality and implement continuous improvements through audits and feedback.

Job Requirements:

• Bachelor's degree in any discipline (UG); Postgraduate preferred.
• Proven experience in service management, with expertise in team and resource coordination.
• Strong communication, problem-solving, and organizational skills.
• Ability to analyze service metrics and implement performance-enhancing strategies.