Lead _Security Management

SMG Lead

• Monitoring and Improving Service Management Processes:

1. Tracking the effectiveness of Incident, Problem, Change Management,MIM,SACM processes.

• Incident Management:

1. Coordinating and contributing to the resolution of critical and high-priority incidents. 
2. Leading Major Incident calls and creating RCA documentation for major incidents. 

• Change Management:

1. Driving the change management process, including attending meetings and participating in CAB (Change Advisory Board). 
2. Analyzing change records to identify trends and potential issues. 

• Problem Management:

1. Supporting investigations to resolve problems between teams and ensure end-to-end SLAs are met. 

• Stakeholder Management:

1. Building and maintaining strong relationships with various teams and stakeholders. 
2. Communicating effectively and influencing stakeholders to drive service improvements. 

• Strategic Planning and Execution:

1. Developing and implementing strategic plans to achieve organizational goals.
2. Handling budgets and ensuring financial targets are met.

• Team Leadership and Development:

1. Leading and managing a team of service management professionals.
2. Providing guidance, coaching, and mentorship to team members.

• Data Analysis and Reporting:

1. Analyzing data to identify trends, patterns, and areas for improvement.
2. Generating reports and presenting findings to stakeholders. 

Skills and Qualifications:

• Strong understanding of ITIL framework and service management principles. 
• Excellent communication, interpersonal, and stakeholder management skills. 
• Proven ability to lead and manage a team, providing guidance and mentorship.