Lead - Network Operations & Support

Tata Communications Limited

Pune, India

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Posted 15 hours ago
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Job Description

Tier-2 Technical Support

Provide
advanced (Tier-2) support to NOC for chronic, recurring, and critical
transmission issues.

Lead
complex troubleshooting and stabilization activities across DWDM, OTN, and
subsea systems.

2. Network Audits & Risk
Management

Conduct
periodic spare audits of the entire transport network and recommend procurement
requirements.

Perform
EOL and EOS assessments for all network elements with associated risk analysis
and mitigation plans.

3. Repair and Return Management:

Ensure
timely initiation of RMAs, track all logistics, and coordinate with relevant
stakeholders for on-time delivery of equipment

4. Planned Event Governance

Manage
specially assigned, high-criticality Planned Events, ensuring minimal service
impact and adherence to operational standards.

5. Incident Reporting & Service
Improvement

Prepare
detailed Incident Reports, RFOs, and RCAs for critical transmission events.

Develop
and release Service Improvement Plans (SIP) where applicable to prevent
recurrence.

6. Vendor & Supplier
Performance Management

Perform
periodic performance reviews of suppliers and vendors.

Provide
structured feedback and drive improvement initiatives to enhance quality and
service delivery.

7. Quality & Capability
Development

Support
network quality-improvement projects across the transport domain.

Deliver
technical training sessions to upskill NOC.

8. Subsea Restoration Support

Lead
in-system or external restoration using available resources for during
cable emergencies.

9. Service hand over verification
and Maintain updated outage matrix.

10. User access management and
ensuring availability of the Network Management System

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About Company

Tata Communications LimitedJob Source: jobs.tatacommunications.com

Tata Communications is a digital ecosystem enabler that powers today&#8217;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217;s internet routes and connects businesses to 60% of the world&#8217;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216;Secure Connected Digital Experience&#8217; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 137033241

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