- Analysing user requirements and creating/adapting software solutions that meet those requirements.
- This role is a mix of Engineering and Support where the person must be able to support the existing Toolchain platform and ensure its stability.
- Work closely with team on resolving Incidents raised by Users and work on Problem tickets.
- Must have prior knowledge of Incident, Problem and Change Management. Exp in SNOW good to have.
- Maintain and enhance the processes using languages like Ansible, Python, Unix Shell scripting and others.
- Collaborating with cross-functional teams to ensure that software systems are delivered effectively and meet quality standards.
- Documenting software design, development, and maintenance processes to facilitate knowledge transfer and maintenance, with a focus on reliability leveraging DevOps principles.
- Keeping up to date with new technologies and industry trends to ensure that software systems remain competitive.
- Troubleshooting issues that arise with software systems and working to resolve them as quickly as possible.
- Developing and maintaining technical documentation, including user manuals and technical specifications.
- This role requires collaboration with global toolchain platform leads, team and stakeholders across JPN/India/ UK regions, and hence person must be open to come in early India shifts, 6:30 AM to 3:30 PM and 1:30 to 10:30 PM UK shifts apart from regular 8:30 AM to 5:30 PM IST India shift.
He may also require to provide On-call weekend support if required, pertaining to supporting major technical releases in Toolchain, or any issues or outages.
In addition to these technical responsibilities, possess strong communication skills and be able to work collaboratively with others. Support members are engineers who specialize in support and can provide guidance to project managers and other stakeholders.
Requirements (indicate mandatory and/or preferred) :
Mandatory
- Experience with Linux/Unix Shell Scripting.
- Good Communication skills.
- Capable in various programming, scripting, configuration management languages and tools, such as Ansible, Python.
- Able to learn new monitoring frameworks, enhance Knowledge base, and contribute to the maintenance and enhancement various systems in Grafana.
- Good Experience in automation, continuous integration, and delivery (CI/CD), and infrastructure as code (IaC) tools, such as Jenkins, Ansible, and Terraform.
- Track record of cross regional and cross team collaboration.
- Good experience with containerizing tools like Docker, Podman.
Preferred
- Bachelor s degree in Computer Science, Math or Engineering discipline.
- 5+ years of development experience with Python OR 5+ years of Core Java development experience.
- Experience integrating RESTful APIs.
- Experience developing applications for public/private/hybrid clouds
- Development experience of any of these technologies
- AWS cloud
- Kubernetes
- Docker
- Practical experience of enterprise Change and Incident Management (ITIL or similar)
The 6 pillars across our Software Engineering Strategy are as follows
- Developer focused Software Engineering Practices
- Alignment of Toolchain Capabilities and Products
- Curated Build and Deploy Pipelines
- Modernize Application Runtime Environments
- Metrics Driven Continuous Improvement
- Training and Engagement Programs
