Lead Engineer - IT

R1 India is proud to be recognized among the Top 20 of India's Best Companies to Work For 2025 by the Great Place to Work®Institute, marking our third consecutive year of climbing the ranks - from Top 50 in 2023 to Top 25 in 2024, and now amongst the Top 20. This achievement is a testament to the exceptional workplace culture we have collectively cultivated and reflects our unwavering commitment to employee well-being, inclusion, and diversity. Our accolades also highlight our excellence in healthcare, support for millennials, women, diversity, and health and wellness.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone

Job Title: Lead Engineer - IT
Work Location: Work from Home (WFH)
Shift: US Shift (EST - 6:00 PM to 3:00 AM IST)

Job Summary

We are seeking a highly skilled IAM professional to manage advanced access management operations and support critical business applications. This role requires strong ownership of access lifecycle processes, stakeholder collaboration, and continuous improvement initiatives.

Key Responsibilities

. Manage end-to-end access lifecycle including provisioning, modification, and deprovisioning across multiple systems.
. Handle complex access requests, approvals, and escalations with minimal supervision.
. Ensure timely resolution of ServiceNow tickets in line with SLAs and quality standards.
. Perform detailed access reviews, audit validations, and remediation tracking.
. Collaborate with business stakeholders and application owners for role alignment and governance.
. Drive process improvements and identify automation opportunities within IAM operations.
. Ensure adherence to IAM policies, security standards, and audit requirements.

Required Skills & Qualifications

. Strong hands-on experience in IAM tools and access management processes.
. Proficiency in ServiceNow or similar ITSM platforms.
. Good understanding of RBAC, access governance, and compliance frameworks.
. Strong communication and stakeholder management skills.
. Ability to work independently and handle high-priority tasks.

Preferred Qualifications

. Experience in global IAM operations.
. Exposure to audit and compliance requirements.
. B.Tech / BCA or Any graduate degree.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: