Process Specialist

Ghrs Training is looking for a skilled Technical Process Specialist to join our team. This role is ideal for individuals with a strong background in technical support, service desk operations, and IT service management tools.

Key Responsibilities:

• Serve as a subject matter expert for technical processes within the support environment.
• Provide advanced technical support and troubleshoot complex IT issues.
• Play a key role in Service Desk operations, ensuring efficient incident and problem management.
• Utilize and optimize ServiceNow for workflow automation, reporting, and process adherence.
• Develop and implement best practices for IT technical support processes to enhance efficiency and customer satisfaction.
• Analyze process performance, identify bottlenecks, and recommend improvements.
• Collaborate with various IT teams to streamline technical workflows and improve service delivery.

About You:

• Should have a minimum of 2 years of experience in a technical support role.
• Should possess strong skills in Technical Support, Service Desk operations, and IT technical support.
• Should be proficient in using ServiceNow.
• Should have excellent problem-solving and analytical abilities.
• Should demonstrate strong communication and interpersonal skills.