Team Lead - HR Operations

Key Responsibilities

• Act as the primary point of contact for complex HR operational issues requiring senior-level intervention
• Manage HR systems including Workday, PeopleSoft, ADP, and ServiceNow for case management and HR operations
• Drive process improvement initiatives by creating, updating, and maintaining SOPs and HR process documentation
• Handle escalations from HR teams and business stakeholders, ensuring root cause analysis and resolution
• Design and deliver training programs for new joiners and continuous learning for HR team members
• Implement and optimize HR workflows to improve operational efficiency and service delivery
• Ensure adherence to data privacy regulations, employment laws, and internal HR policies
• Identify operational risks and develop mitigation strategies to ensure compliance and continuity
• Collaborate with cross-functional teams to execute HR projects and initiatives within timelines
• Support employee lifecycle management for EMEA/UK regions, ensuring smooth HR service delivery
• Foster a culture of continuous improvement, innovation, and employee-centric service delivery
• Monitor HR process performance and recommend improvements based on analytics and feedback