Lead - Delivery Quality

About The Role

• Participate in client calls and understand the quality requirements both from process perspective and for targets
• Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager
• Identify errors with high Inspection efficiency
• Provide face to face feedback and also send emails with the type of errors etc. on daily basis as per protocol
• Ensure correction of the error by the respective Operations associate
• Coach employees to minimize errors and improve performance
• Provide inputs to the training team on common mistakes made to enhance training curriculum
• Test files/batches for new clients/processes to be processed as part of familiarization
• Generation of QA reports on a daily basis
• Attainment of Internal & External SLA as per Process Defined.
• Meet and exceed inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate and any other appropriate metrics
• Record identified errors. This is an organizational record & can be used by the organization as it deems fit

Job Specification

• Must be a graduate (Bachelors or Masters)
• Minimum of 6 Years of Professional and Relevant Experience in US healthcare (RCM) in any of the following service lines
• Coding (Multi-specialty)
• Must have experience in Client and Stakeholder Management, Team Management.
• Good understanding of quality matrices
• Should have good understanding of quality tools