In this influential role, you will define, drive, and shape the culture of your department while embedding strategic goals across all levels. You will lead the team responsible for customer onboarding, reference data management, off-boarding, and in-life cycle events, ensuring operational efficiency and an excellent customer experience.
Key Responsibilities:
- Lead and support the team to execute the customer life-cycle efficiently, maintaining a deep understanding of end-to-end processes.
- Work with internal stakeholders to communicate the team's strategy, fostering a culture of continuous improvement.
- Execute and manage projects aligned with risk, cost, and time requirements.
- Support the Team Manager in ensuring clarity of roles and responsibilities within customer in-life cycle management.
- Participate in industry forums and review market initiatives to maintain and promote data quality best practices.
- Drive disciplined cost management and operational excellence across the team.
- Identify opportunities for simplification, process improvement, and strategic planning.
