Lead Collections - Consumer Lending

Key deliverables:

1. Monitor and control delinquency to minimize credit losses on unsecured lending products.
2. Develop and implement effective collection strategies and tracking mechanisms.
3. Lead and manage a large collections team across India, driving performance and process improvements.
4. Collaborate with risk and product teams to identify, measure, and mitigate risks and optimize collections costs.

Role responsibilities:

1. Analyze delinquent portfolios daily and create location-level strategies for smooth pan-India operations.
2. Drive continuous improvements through data-driven decision making and advanced technology adoption.
3. Manage multiple stakeholders, communicate clearly, and resolve disagreements maturely.
4. Recruit, mentor, and motivate the collections team to meet and exceed targets consistently.