Position: L3 Support Engineer (Customer Success Engineer)
Experience: 2+ Years
Location: Delhi
Key Responsibilities
- Troubleshoot and resolve complex technical issues across applications and systems
- Handle escalations from L1 and L2 support teams
- Manage high-priority incidents and ensure resolution within defined SLAs
- Monitor system health using tools like Grafana, Dynatrace, AppDynamics, or similar
- Perform log analysis and system monitoring to identify issues
- Work with PostgreSQL or MongoDB databases for troubleshooting
- Create technical documentation and incident reports
- Collaborate with DevOps, QA, and development teams
Requirements
- Strong communication skills (verbal & written)
- Experience in incident management and technical troubleshooting
- Hands-on experience with Linux
- Knowledge of SQL/NoSQL databases (PostgreSQL / MongoDB)
- Familiarity with monitoring tools and log analysis
- Comfortable with rotational shifts (including night shifts)
- 6-day working week
