Coordinate with support partner and internal team for request resolution
IT assistance and Communication to functional team member for managing day-to-day operational issues
Resolve L1/L2 support issues from end users
Contribute to roll-out of new implementation & enhancements
Soft Skills
Ability to think technically and analytically is required
Effective and efficient written and oral communication with internal and external contacts is required.
Ability to work well with a team is required
Areas of Responsibility
L1 support for Oracle Fusion Financials (General Ledger, Accounts Payables, Accounts Receivables, Fixed Assets)
Managing communication with end users
Testing & analysis for newer enhancements
Service delivery for any support/incident request
Position Requirements/Qualifications
Bachelor's degree in computer science, B.E./B.Tech/MCA, MIS, or equivalent degree is required, although will consider experience and certifications in lieu of degree. B.Com Grad with relevant technical support experience can also be considered.
At least 2+ years of Support experience in Oracle Fusion Financials preferably
Relevant technical certification like ITIL is preferred
