Job Title: L1 RCS Engineer
Location: Indore, India
Experience: 3–5 Years
Shift: 24/7 Rotational
Job Summary
We are hiring an
L1 RCS Engineer to support real-time operations of RCS/IMS platforms in a telecom environment. The role involves monitoring, incident handling, basic troubleshooting, and ensuring service availability across 4G/5G core networks.
Key Responsibilities
- Provide 24/7 L1 support for RCS/IMS network operations including monitoring, reporting, and ticket handling.
- Perform proactive alarm monitoring, troubleshooting, and incident resolution within SLA timelines.
- Own and manage incident tickets, ensuring timely closure and proper escalation to L2/L3 teams.
- Analyze logs and perform basic root cause analysis (RCA) for network/service issues.
- Monitor system performance and ensure service availability and stability.
- Generate reports and track operational KPIs, contributing to continuous improvement.
- Support change implementation and validate configurations post-deployment.
- Collaborate with cross-domain teams (Core, Transport, Cloud) for issue resolution.
Technical Skills Required- Strong understanding of RCS/IMS architecture and interfaces.
- Hands-on exposure to RCS platforms (Preferably Mavenir; Nokia/Ericsson/Huawei is a plus).
- Knowledge of IMS/RCS call flows:
- Registration
- Chat & File Transfer
- OTT-to-OTT Communication
- Understanding of protocols:
- SIP, Diameter, RTP, RTCP, HTTP/HTTPS, H.248
- Basic knowledge of Linux environment and command-line operations.
- Exposure to Kubernetes / containerized environments.
- Familiarity with SDN/NFV technologies.
- Basic understanding of networking and cloud concepts.
Required Experience & Qualifications
- 3–5 years of experience in RCS/IMS Operations / Telecom NOC.
- Bachelor's degree (B.E / B.Tech) in relevant field.
- Strong experience in monitoring tools and ticketing systems.
- RCS node experience (preferred).
Soft Skills
- Strong analytical and troubleshooting skills
- Effective communication with technical and non-technical teams
- Good time management and ability to work independently
- Positive attitude and proactive approach
Key Performance Indicators (KPIs)
- SLA adherence for incident resolution
- Ticket closure efficiency
- Alarm response time
- Service uptime and performance
- Quality of RCA and reporting
Work Environment
- 24/7 rotational shifts
- Work from office (Indore location)
- Fast-paced telecom operations environment
Skills: telecom,ims,troubleshooting,nfv,sdn,operations,network,basic,rcs,closure
