Role : Key Account Manager (Amazon / Flipkart)
Location: Gurgaon (On-site)
Brand: Zavya
About Zavya
Zavya is a fast-growing 925 silver jewellery brand built on self-love and everyday luxury.
As we scale across D2C, marketplaces, and quick commerce, Amazon and Flipkart are core growth engines for us.
We're looking for someone who doesn't just manage accounts but owns the marketplace business like a founder.
This is a high-ownership, revenue-first role.
Role Overview
As the Key Account Manager (Amazon / Flipkart), you will be responsible for end-to-end marketplace growth, profitability, operations, ads, and visibility across Amazon & Flipkart.
From GMV to margins, ads to inventory you own the outcome.
What You'll Own
1 Marketplace P&L & Revenue Growth
- Own monthly revenue, contribution margins, and growth targets
- Drive GMV while protecting profitability
- Monitor and optimize TACOS, ACOS, ROAS, CPC, and CVR
- Identify hero SKUs and scale them aggressively
- Plan marketplace calendars (Prime Day, BBD, festive, etc.) with clear revenue strategy
2 Listing & Conversion Optimization
- Ensure catalog accuracy across platforms (titles, bullets, A+ content, keywords, images, variations)
- Optimize listings for SEO, ranking, and conversion
- Improve CTR & CVR through creative and keyword enhancements
- Run A/B testing on creatives and copy where possible
- Monitor category rankings and take corrective action
3 Advertising & Visibility Strategy
- Collaborate with the performance marketing team on Amazon & Flipkart Ads
- Optimize campaign structure, bidding, keywords, and budgets
- Scale high-performing campaigns and cut waste
- Track share of voice and category presence
4 Inventory & Supply Chain Management
- Forecast demand based on velocity, events, and seasonality
- Prevent stock-outs and dead inventory
- Manage Vendor Central inventory, fill rate, RIS, and SoRoos
- Improve sell-through and inventory turns
- Minimize returns and manage return-to-origin (RTO) metrics
5 Q-Commerce & Expansion
- Manage quick commerce platforms (Amazon Now and Flipkart Minutes)
- Drive visibility and sell-through in fast-delivery formats
- Plan inventory and assortment strategy for Q-Commerce
- Ensure smooth order processing, dispatch timelines, and SLA adherence
- Maintain strong seller health metrics
- Coordinate with marketplace account managers for growth opportunities
- Monitor claims, chargebacks, customer feedback, and ratings
What We're Looking For
- 35 years of experience managing Amazon (mandatory) and Flipkart accounts
- Strong understanding of marketplace algorithms, SEO, and ranking factors
- Hands-on experience with Seller Central, Vendor Central, AMS, Amazon PI, Flipkart Seller Hub, and ad dashboards
- Strong Excel / Google Sheets proficiency (data-driven decision making)
- Commercial mindset thinks in margins and growth, not just revenue
- Highly ownership-driven and proactive
- Strong cross-functional coordination skills
- Experience in fashion, jewellery, beauty, or consumer brands (bonus)
Why This Role Matters
- You will be responsible for some of our largest revenue channels
- Your decisions will directly impact growth, profitability, and brand visibility
- This role is for someone who wants impact, autonomy, and scale not routine execution
