Key Account Manager – Hospitality & Events

Role Title; Key Account Manager – Hospitality & Events

Role Objective

Own and scale high-value enterprise accounts across hotels, resorts, banquet chains, event venues, and managed events, driving connectivity + managed services revenue, deep account penetration, and long-term contracts.

Core Mandate

• Build Spiderlink as the preferred connectivity + digital infra partner for hospitality and event ecosystems

• Drive annuity-led revenue (lease line, managed WiFi, event bandwidth, temporary infra)

• Ensure zero-churn, high NPS accounts through strong service ownership

Experience

• 5–10 years in:

• ISP / telecom enterprise sales

• Hospitality tech / managed services

• Event infra / production ecosystem

Skillset

• Strong B2B sales + relationship management

• Ability to sell solutions, not bandwidth

• Commercial sharpness (pricing, contracts)

• High ownership, especially during live events