Key Account Manager

Role Title: Onboarding / Account Manager – Wellness Coaches

Function: Coach Onboarding, Enablement & Account Management

Coach Categories: Diet / Nutrition, Fitness, Yoga, Zumba, Psychologist

Working Hours: 9 AM – 9 PM (Shift-based)

Week Off: Rotational

Salary-As per Experience

To onboard, activate, and manage wellness coaches on the platform by ensuring smooth onboarding, profile readiness, engagement tracking, and ongoing account support to drive performance, visibility, and retention.

Coach Onboarding & Activation

• Handle end-to-end onboarding of wellness coaches across categories
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• Ensure profile completion, document verification, and platform readiness
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• Educate coaches on app usage, session management, and communication tools
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• Ensure coaches go live within defined TAT (24–48 hrs)

Account Management

• Act as the primary point of contact for assigned coaches
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• Monitor coach engagement, responsiveness, and availability
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• Support coaches with slot management, visibility, and performance improvement
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• Track inactive or at-risk coaches and initiate corrective action
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• Managing weekly coach payouts and monthly incentives
• Aligning on verification of user success story testimonials

CRM & Communication

• Maintain accurate CRM records of onboarding status and touchpoints
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• Share updates, reminders, and performance nudges via CRM
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• Create and manage OB funnel stages 

Performance & Audit Tracking

• Track coach KPIs: engagement frequency, response TAT, activity levels
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• Prepare daily/weekly onboarding and performance reports
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• Highlight gaps and improvement areas to operations/management

Cross-functional Coordination

• Coordinate with Support, Tech, and Marketing teams for issue resolution
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• To extend support with user- coach assignment, wherever required
• Align onboarding activities with marketing campaigns and growth plans

• Strong communication and coordination skills
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• Experience in onboarding, account management, or operations
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• CRM handling and reporting proficiency
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• Ability to manage multiple stakeholders
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• Problem-solving and follow-up orientation

• Coach onboarding TAT adherence
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• Profile completion rate
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• Coach activation & engagement rate
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• Reduced coach-side escalations
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• Coach retention & satisfaction

Interested Candidates share profiles on [Confidential Information]