Key Account Manager

Key Account Manager

Key Responsibilities

Client Relationship Management

Build and maintain strong, long-term relationships with key enterprise clients. Act as the primary point of contact for all client needs, concerns, and escalations.

Strategic Account Planning

Develop and execute account strategies to drive growth and achieve revenue targets. Identify opportunities for upselling and cross-selling within existing accounts.

Customer Satisfaction & Retention

Ensure high levels of client satisfaction through proactive communication, timely issue resolution, and consistent delivery of high-quality service.

Revenue Growth

Drive revenue growth by identifying and pursuing new business opportunities within assigned accounts, while ensuring account expansion and retention.

Cross-Functional Collaboration

Partner with internal teams including Sales, Marketing, Product, and Customer Support to deliver a seamless and cohesive client experience.

Reporting & Analysis

Track account performance, analyze key metrics, and prepare regular reports for leadership. Leverage data-driven insights to refine account strategies and improve outcomes.

Contract Negotiation & Renewals

Lead contract discussions, negotiations, and renewals with enterprise clients, ensuring mutually beneficial outcomes.

Market & Industry Insights

Stay updated on industry trends, competitive landscape, and market dynamics to provide relevant insights and strategic value to clients.

Benefits & Perks

• Collaborative and innovation-driven work environment
• High-performing, fast-paced team culture
• Opportunities for professional growth and career advancement
• Access to cutting-edge tools and technology
• Direct impact on product and customer experience
• 5-day work week
• Flexible working hours
• Engaging work culture with regular team activities
• Health insurance coverage for family

Why GoComet

GoComet is a fast-growing SaaS startup transforming the global logistics ecosystem through AI-powered transportation visibility solutions.

We're building the future of logistics by solving real-world challenges at scale. Our culture emphasizes ownership, continuous learning, and high-impact work.

If you're looking to work in a dynamic, ambitious, and collaborative environment where your contributions truly matter — GoComet is the place for you.