Key Account Manager

Key Account Manager (KAM) Dinasi Direct

Bengaluru | 3-4L CTC | Immediate Join

About Us

Tech-driven B2B dry grocery supplier (rice, pulses, grains, flour) empowering kirana stores, hotels, restaurants with transparent pricing + reliable app-based ordering.

Role

Be thesingle trusted contactfor all buyers. Onboard via cold calls, resolve 90% queries, drive app repeat orders, reduce FSE dependency.

What You'll Do

• Cold-callprospects App onboarding First order
• Handle ALL queries(order status, quality, returns, cancellations) via WhatsApp/phone
• Reactivate dormant buyers+ build relationships
• Coordinatewith Sales Head/TL/FSE for escalations/visits
• Track + reportin CRM (onboarding, query TAT, retention)

What We Need

• 3+ yrs inside sales/customer success (FMCG/distribution preferred)
• English + Kannada fluency (phone/WhatsApp)
• CRM/Sheets comfort + thick skin for escalations
• Zero tolerance for side deals integrity first

What We Measure

New buyers onboarded | Query resolution (90% target) | Repeat order rate | App orders %

Apply:[Confidential Information] | WA CV: 90086 40123 (KAM Application)

#B2BGrocery #BengaluruJobs