Key Account Manager

Company Description Culinary Compass is a food tech specialist with over a decade of experience helping restaurant and food & beverage brands scale their online presence and business performance. The company focuses on driving sustainable, profitable growth and maintaining a healthy P&L through data-driven strategies and digital transformation. Culinary Compass partners with brands to improve operational efficiency, optimize menus and pricing, and strengthen positioning across food delivery platforms and digital channels. With an industry-focused approach and end-to-end support, the team enables clients to compete effectively and grow revenue in a fast-changing market.
Role Description The Key Account Manager is a full-time, on-site role based in Mumbai. This role is responsible for managing and growing relationships with key restaurant and food & beverage clients, acting as the primary point of contact for strategic accounts. Day-to-day responsibilities include understanding client goals, developing account plans, tracking performance metrics, and identifying opportunities to improve online presence, profitability, and operational efficiency. The Key Account Manager will coordinate with internal teams such as strategy, operations, and marketing to ensure smooth execution of initiatives, resolve issues promptly, and deliver data-backed recommendations. The role requires regular client meetings, performance reviews, and proactive communication to maintain high client satisfaction and long-term partnerships.
Qualifications

• Strong Account Management and Key Accounts experience, including handling strategic or high-value clients.
• Solid Analytical Skills to interpret data, track KPIs, and translate insights into actionable business recommendations.
• Business Planning capabilities, including preparing account plans, forecasts, and growth strategies.
• Proven Customer Service skills with a focus on building trust, managing expectations, and resolving issues effectively.
• Experience in the food tech, restaurant, or FMCG sector is highly preferred.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work in a fast-paced, high-growth environment and manage multiple accounts simultaneously.
• Bachelor's degree in Business, Marketing, Hospitality Management, or a related field; a relevant postgraduate degree is an advantage.