About Blitz
Blitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth of new-age eCommerce brands by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their website conversions & increasing retention by 2x by providing best in class experience.
Key Responsibilities
- Client Relationship Management
- Be the primary point of contact for daily interactions with assigned clients.
- Develop a strong understanding of each client's business, delivery priorities, and pain points.
- Provide timely and empathetic support, while maintaining a high standard of service.
- BAU and Operational Coordination
- Work closely with internal functions (Operations, Tech, Customer Experience) to ensure seamless delivery and resolution of issues.
- Drive daily and weekly coordination to maintain SLA performance and adherence to agreed KPIs.
- Own callouts, service exceptions, and follow-up actions with accountability.
- Growth and Account Expansion
- Drive weekly performance calls
- Collaborate with the ESM to expand clients across cities, Pincodes with regular follow-ups.
- Client Feedback and Experience Improvement
- Gather structured feedback to identify experience gaps or product/service improvement areas.
- Partner with internal stakeholders to champion client voice and drive enhancements.
Essential Qualifications
- Bachelor's degree with a minimum of 1 year of experience in Account Management, Customer Success, or Operations within logistics, e-commerce, supply chain, or SaaS industries.
- Excellent written and verbal communication skills.
- Strong interpersonal skills with a client-centric mindset and proactive attitude.
- Highly proficient in Microsoft Excel or Google Sheets with the ability to interpret and analyze data.
- Demonstrated ownership and follow-through across multiple workstreams.
- Comfortable operating in a fast-paced, evolving start-up environment.
Preferred Qualifications
- Prior experience working with mid to large-scale enterprise clients, ideally in logistics or e-commerce enablement.
- Familiarity with CRMs, ticketing systems, and reporting dashboards.
- Ability to translate data insights into client-facing narratives and business decisions.
- Strong stakeholder management skillscomfortable liaising with both client-side and internal teams.
Why Join Blitz
Join the forefront of India's quick commerce movement and work with high-growth brands.
Enjoy a high-impact role with direct visibility and leadership support.
Experience a flat, transparent culture with ample growth opportunities in client strategy, sales, and operations.
Become part of a purpose-driven team where client success equals business success.
*The role will be based out of Bangalore - 6 days working, 5 days WFO*
